Our Mission
As the world’s number 1 job site* Our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
Day to Day
As a Client Success Specialist, you will communicate directly with clients, Enterprise level Direct Employers operating primarily within the UK market, through email, phone and zoom, and work closely with our internal Sales, Product, and Technical teams to ensure a flawless experience with Indeed from the beginning. If you are motivated to deliver outstanding, memorable “WOW’ experiences, facilitate effective solutions, and delight clients at every turn, this is the role for you.
Responsibilities
- Foster and grow relationships with our clients, offer personalized service, and help them in their end goal of making quality hires.
- Take care of brand-new and existing client accounts, ensuring campaigns are hitting their strategic targets. Help them measure their success and return on investment from Indeed by monitoring and assessing trends on the account.
- Become an Indeed product specialist, which will allow you to maximize clients’ accounts and set them up for success. By diagnosing and finding solutions to technical problems, working through new and existing integration setups, and working heavily with our job aggregation system, you will solidify Indeed as the number one source of hire for our clients.
- Partner with our Product, Operations, Finance, Trust & Safety, and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions.
- Assist new clients with their account set-up; offer informed suggestions based on industry knowledge,, thoroughly explain Indeed products & services, and give an overall great first impression.
- Team with sales partners to act as an extension to your client’s strategic team, conducting quarterly business reviews on product and campaign performance with clients.
Skills/Competencies
- 1+ years experience in B2B, Tech, Customer Service, Account Management. Related experience can also include Industry (Recruitment, Staffing, Dot com, HR Tech, Ad/Media Agency), B2B or B2C relationship management, servicing internal or external customers, or retail customer service.
- Learn efficiently and exhibit tech savviness; your curiosity and drive mean that you can get up to speed and have an impact from day one.
- Relationship management and churn prevention techniques, and the drive to engage clients on new products and features.
Applicants must be authorized to work in country where we are hiring
Salary Range Transparency
Dublin 40,000 - 54,000 EUR per year
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses,a Paid Time Off policy, and many region-specific benefits.
Benefits - Health, Work/Life Harmony, & Wellbeing
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners. Select your country and learn more about our employee benefits, program, & perks at https://benefits.indeed.jobs!
Equal Opportunities and Accommodations Statement
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Accommodations at +353 1800 816 548 or by email at accommodations@indeed.com. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.
Indeed’s Employee Recruiting Privacy Policy
Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs
Reference ID: 45980
Application question(s):
- This role is based in Dublin, Ireland, and is a hybrid position, requiring Tuesdays and Wednesdays in our Dublin Capital Dock Office. (Block B, Capital Dock 80 Sir John Rogerson's Quay Grand Canal Dock, Dublin, 2, D02 HE36). Are you fine with that (Y/N)?
- How did you hear about this job opportunity?
- Are you a current or former Indeed employee?
Work Location: In person