About Us: Since 2004, LifeWave has helped people all over the world realize their greatest potential. Our patented, proprietary wellness products help to deliver more energy and stamina, mental acuity, better sleep, reduced stress, improved skin appearance, faster wound healing and an overall feeling of youthful vitality. Our products also help people reduce body fat and decrease pain.
Job description
This position requires a Customer Service Representative to work in our Customer Service department handling Global Customer inquiries in both Spanish & English.
Responsibilities include:
- Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner
- Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.
- Assist customers with placing orders, returns, refunds or exchanges as per company policies.
- Collaborate with internal departments to resolve customer concerns effectively and efficiently.
- Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
- Representing the company in a professional, courteous, and efficient manner
- Complete documentation to in-house standards and be compliant with all in house procedures. • Working in a safe manner at all times.
- Reporting to the Customer Service Team Leader.
Requirements include:
- Fluency in spoken and written Spanish & English.
- Minimum 2 years’ experience working in a Call Centre or Customer Service department.
- Excellent communications skills.
- Excellent telephone and customer service skills.
- Ability to work independently and as part of a team in a fast-paced environment
Job Types: Full-time, Permanent
Benefits:
- Bike to work scheme
- Company events
- Employee assistance program
- On-site parking
- Sick pay
Experience:
- Customer Service: 2 years (preferred)
Language:
- English (required)
- Spanish (required)
Licence/Certification:
- Full Drivers License (preferred)
Work Location: In person