Senior Customer Service Advisor
Location: Douglas, Cork
Type: Full Time, Permanent
About Us:
Johnson & Perrott Motor Group is one of Ireland’s leading motor groups, dedicated to keeping Ireland moving.
Role Overview:
We’re looking for a Senior Customer Service Advisor to join our Service Team. The Senior Customer Service Advisor will play a key role in helping leading the Aftersales Team in Douglas.
Key Responsibilities
Team Leadership: Support and guide the service team to achieve operational and customer service goals.
Customer Journey Management: Ensure a seamless experience for customers, including scheduling, updates, and post-service follow-up.
Cross-Department Collaboration: Coordinate with reception, sales, warranty, and parts teams to ensure smooth operations.
Daily Service Advisor Tasks:
- Provide end-to-end management of customer vehicle service journeys.
- Meet and greet all service customers professionally.
- Schedule customer vehicle service bookings via phone, email, and walk-ins.
- Determine workshop availability for service, maintenance, and repair work.
- Maintain up-to-date progress on all customer vehicles undergoing service or repair.
- Advise customers on additional work or costs, securing their agreement as needed.
- Hand over serviced vehicles at the agreed time, explain completed work, and process payments.
- Gather customer feedback and liaise with management to implement improvements.
What We’re Looking For:
- Experience: At least 2 years as a Service Advisor in a Motor Dealership, with leadership or mentoring experience preferred.
- Motor Industry Expertise: Knowledge of vehicle servicing processes and customer engagement in the motor
- Customer Service Excellence: Proven experience in delivering exceptional service to front-line customers.
- Communication Skills: Strong interpersonal, written, and spoken English communication skills.
- Organizational Skills: Ability to priorities tasks, multitask, and manage time effectively, especially during peak periods.
- Technical Knowledge: Familiarity with CDK/ Keyloop is required.
- Licenses: A valid B Driving License.
Benefits:
- Competitive Compensation: We offer a competitive package, with access to a pension scheme once eligible.
- 4 Day Work Week: Enjoy a 4 Day Work Week with this role.
- Wellness Initiatives: We prioritize your well-being and offer wellness programs to support your health and happiness.
- Bonus Opportunities: We provide sales and employee referral bonuses to reward your contributions to our team.
- Employee Assistance Program: Access to a support program to assist with any challenges you may face.
Ready to Apply?
Job Type: Full-time
Benefits:
- Company pension
- Employee assistance program
- On-site parking
- Sick pay
- Wellness program
Licence/Certification:
- B Driving Licence (preferred)
Work authorisation:
- Ireland (required)
Work Location: In person