Deputy Manager Job Description
Job Title: Deputy Manager -Residential Services
Job Purpose: To support the Centre Manager in maintaining quality service provision in our residential Centres To create and maintain a warm, accepting and secure environment for the people in our care. To provide a therapeutic and professionally supported community based, Family service which aims to support IPAS Applicants to establish independent living skills and enhance their integration into the community.
Reports to: Accommodation Centre Manager
Location: Offaly
Hours Roster based shift work 24/7
Weekly hours expected: 4 x 12 hr day shifts
Your primary functions and duties shall include but are not limited to:
- To assist in the managing of a Residential Centre, deputising in the centre managers absence, and be responsible for modelling and leading the development and promotion of professional Support working and safety practice that delivers positive outcomes for residents
- To provide professional supervision to the support team with particular emphasis on Placement Plans & Professional Development
- To ensure that the care and safety practice are delivered within a caring environment and in accordance with the requirements of the Health & Safety Statement, relevant legislation, policies and identified best practice
- To be responsible for the Centre staff in his/her team, particularly in the absence of the centre manager
- To ensure that the team work together to achieve the best possible care and outcomes for residents entrusted to our care
- To promote and practice the organisation’s values
- To promote excellent practice through the mentoring and supervision of a well-trained caring staff who are meeting the defined standards of practice in line with the National Standards governing the provision of international Protection Residential Centres.
- To role model Trauma Informed practice to both staff and residents
- To promote excellent practice by consistently providing quality advice, feedback, auditing, coaching and standards of practice within the Centre
- To collaborate with the Director of Services and Practice Team to ensure that the best possible services are delivered within the available budget
- To Conduct initial and periodic holistic assessments for care managed residents
- Prioritise residents ’s behaviour and risk according to intensity, need, and required follow-up
- To Demonstrate and investigate appropriate cultural sensitivity in all actions and dealings with staff, residents
- To be proactive in identifying, managing and mitigating risks
- To ensure a high standard of administration and record keeping is in place in line with relevant legislation. (Freedom of Information & Data Protection Acts)
- To monitor and support plans for each individual, ensuring that their needs are appropriately addressed and that regular and necessary review and meetings with HSE occur
- To communicate & assist parents & families in a professional manner, being available to families to discuss any issues that may arise
- To provide supervision which encourages accountability on the part of the staff member in the proper functioning of a therapeutic service and to provide this with regularity and in line with Coolebridge policy on supervision
- To identify ‘best practice’ and introducing those practices to the Centre
- To provide professional practice advice and monitoring, evaluating and feeding back to the Staff Team in order to achieve and maintain a learning environment
- To provide a safe and therapeutic environment for residents where staff can work on improving the potential life outcomes for Residents
- To ensure new staff members are supported into the therapeutic environment through an efficient and comprehensive induction process, including being fully conversant with all relevant policies and procedures
- To mentor each staff member to develop through learning in a professional environment by providing them with and individual professional development plan, which is regularly monitored and reviewed in supervision
- To actively promote the responsible use of the Complaints Policy and ensuring that all complaints are dealt with professionally and in a timely fashion
- To provide Line Management Supervision to Centre staff on a regular basis and within Company policy
- To monitor Monthly Reports, Incident reporting, CPWRF and all other material that leaves the service. Review with support workers and ensure that outcomes are met
- To participate with the centre manager in planning, development and evaluation of services as required
- To facilitate critical incident debriefing for staff following critical incidents when independent of incident
- To ensure compliance with the Health & Safety Statement drawn in conjunction with the Safety, Health and Welfare at Work Act, 1989
- To ensure all hazards are monitored, controlled, repaired and documented
- To ensure all staff are provided with appropriate information, training and supervision when performing tasks which have been identified as hazardous
- To ensure that the work of the team is monitored to ensure quality and professional standards are maintained and that legislative and policy requirements are complied with
- To ensure that a 24-hour, 7 day a week service will be provided to residents and may include working after hours, on weekends and public holidays and may include afterhours duty
- To contribute beyond responsibilities to his/her own team to assess, feedback and participate in policy formulation in regard to operational issues, which will enhance the future of the Service as a whole
- To assist the centre manager in overseeing financial management in the unit and for each service user
- To represent Coolebridge at meetings, seminars, and conferences
- To participate in team meetings
- To take ‘on-call’ responsibilities and duties as service demands require
- To promote positive working relationships with organisations such as the HSE, Gardai, IPAS, schools, neighbours and other similar agencies
- To maintain confidentiality at all times in line with policy
- To link with HSE workers and designated persons
- To promote equality and diversity practice within the service
- To fulfil any other duties which are deemed appropriate.
Qualifications
- A recognised third level qualification level 5/6 in Social Care, Psychology, Counselling or similar field
- De-escalation/TCI or similar
Experience
- Knowledge of rights and entitlements IPAS applicants
- Understanding of mental health behavioural patterns and presentations
- Good understanding of support planning
- Full knowledge of the Social Care sector
- De-escalation and managing challenging behaviours
- Understanding of complex and compound trauma
- Min 2 years employed experience working in the social care field
- Lone-working experience
- Excellent shift management experience
- Practical experience of conducting support plans and advocacy with residents
- Staff supervision experience
- Crisis management and de-escalation
- Experience of working with the complex and compound traumas of IPAS Applicants. e.g., displacement, isolation, maladaptive behaviours etc.
- Managing admissions and discharges
- On-call experience
Core Competencies
Commitment to providing the highest levels of quality service
Respect for the dignity of others and oopenness to change
Commitment to best practice and professional development
Good Communication
- Oral and aural
- Written
- Computer
- Commitment to health & safety
Job Type: Full-time
Pay: €38,000.00-€42,000.00 per year
Work Location: In person