Do you thrive in a fast-paced environment and enjoy ensuring exceptional guest experiences? Are you passionate about the hospitality industry and have experience Food & Beverag. If so, we want to hear from you!
About the Role:
We are looking for a highly motivated Food and Beverage Assistant to join our dynamic team in the Hillgrove hotel & Spa.You will play a key role in ensuring the smooth operation of all food and beverage services for our valued guests.Flexibility will be required to work midweek / weekend / daytime/ evening shifts
General Responsabilities:
- Provide Efficient, prompt and courteous service
- Serves restaurant guests their orders promptly and courteously
- Accurately records guest orders and serves food and beverage orders
- Checks periodically with guests to see if they would like anything else
- Processes guest checks accurately
- Deals with compliments and complaints reporting them to the manager/supervisor.
- Ensures that the working area and station is stocked with “mise-en-place” and kept clean and tidy at all times
- Ensures that all items of service and consumable goods meet the required level of service
- Maintains a thorough working knowledge of the restaurant menu, wine and beer list, and content of menu items to be able to advise guests on selection and promote additional sales accordingly
- Promotes additional sales by taking opportunities to up-sell, in a manner that is
professional and courteous - Assists the restaurant supervisors and management in the running of the restaurant and room service operation.
- Confers with the Restaurant Manager concerning set-ups and reservations
- Has full knowledge of alcohol and liquor policies and regulations, and complies fully with them
Other important miscellaneous duties:
- Stays current with activities in the hotel by reviewing the communication log book each shift; updates log book for next shift
- Assists the bar Manager when requested
- Attends meetings and training required by the Management
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests
- Continuously seeks to endeavour professionalism in own job function
Qualifications:
- Minimum of 1 year experience in a food and beverage service role, preferably within a hotel setting.
- Proven experience supporting meetings and events.
- Excellent communication and interpersonal skills, with the ability to build rapport with guests.
- Strong teamwork and collaboration skills.
- A positive and enthusiastic attitude with a dedication to exceeding guest expectations.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- A flexible approach to scheduling, including evenings and weekends.
- Basic knowledge of food and beverage service procedures is a plus.
What we offer:
- Competitive salary and benefits package.
- Opportunity to learn from experienced chefs and gain valuable exposure to the hospitality industry.
- Work in a dynamic and supportive team environment.
- The chance to be part of a team creating exceptional guest experiences.
- B&B discounts across the iNUA Collection group.
We encourage applications from enthusiastic individuals who are eager to learn and contribute to our team's success.
We look forward to hearing from you!