You will be responsible for guest relations and activities ensuring that you have an excellent knowledge of the Armada Hotel, surrounding area and visitor attractions. You will be a point of contact for guests and their queries. You will contribute positively to the smooth and efficient running of hotel departments.
- To encourage teamwork by providing a good working relationship between departments.
- To deal with any customer complaints in a professional manner and to notify management of these.
- Have excellent knowledge of guest rooms, locations, amenities, features and all other services offered by the hotel.
- Answer phones according to the standards of proper etiquette and within three rings.
- To attend all training courses/meetings as notified to you by management.
- To keep pantry fully stocked i.e. food items, packaging, bags, etc
- To provide History Walks on the Armada for hotel guests and staff as required.
- Show arrivals booked into Suites to the room.
- Assist with luggage/porterage
- Assist with Wedding couples arriving with items eg cakes
- Meet and Greet VIP guests
- Direct customers to the various outlets and ensure we capture as many sales as possible during peak times.
- Sale (for commission) and promotion of local activities.
- Ensure reception and outside areas are kept clean and tidy to the required standards.
- Work with Front Office & housekeeping to oversee all arrival amenities and welcome notes to be in allocated rooms by check in times (return guests/anniversary’s etc.)
- Make sure outside games area is presentable/music and outside signage to be displayed at appropriate times.
- Promoting positive feedback from guests on TripAdvisor.
- To have excellent knowledge of the Armada, the surrounding area and local visitor attractions. To help with guest queries and provide sale of tickets for visitor attractions.
- Promotion and sale of Armada products. Promotion of all food and beverage outlets.
- Participate / work with Spanish Point Community Group.
- To provide bedroom show rounds to any walk in enquiries.
- Attend induction and give history of area and Atlantic/ Armada Hotel to staff.
- To look after wedding guests and families on the day after a wedding.
- T o assist the Weddings department with show arounds as needed.
- To ensure adequate supply of kiddie toys eg buckets and spades for guest use.
- To participate with Staff Wellness Programme, attend Wellness Team meetings and to promote Wellness activities.
- Cover set breaks for Front Desk staff daily if needed
- Protect guest and associate security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorised by a manager.
- To report and where possible take action on incidents, accidents or damage.
- To comply with all company policy.
- In quiet season to assist with any projects/seasonal projects in the hotel
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The Armada is proud to support a diverse and inclusive workplace for all.
Job Type: Full-time
Pay: From €13.50 per hour
Benefits:
- Company events
- Food allowance
- Gym membership
- On-site parking
- Wellness program
Education:
- Leaving Certificate (preferred)
Work Location: In person