We are recruiting for a passionate and enthusiastic Reservations Agent to join our Reservation Team at our award-winning hotel.
Who are we?
In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.
Key responsibilities of the Reservations Agent will include:
- To handle guest enquiries relating to reservations, sales (if required) in a competent and efficient manner.
- To be able to describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered.
- To respond to all Guests/prospective guests enquiries in a warm and friendly manner, ensuring that they are treated with courtesy and professionalism at all times, using Guest names at all times.
- To be sufficiently familiar with travel agents, company co-ordinators who might place business with us.
- To proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve secondary sales e.g. upgrades, dinner, activities etc are maximized.
- To answer the switchboard, directing calls appropriately, dealing with any queries that may arise
- Handle all guest enquires
The ideal candidate for the Reservations Agent position should:
- Must have hotel reservations experience
- Be a good planner and self-starter
- Enthusiastic, revenue driven with high attention to detail
- Have a good understanding of the reservations process
- Have the ability to maintain relationships with both internal and external clients
- Be efficient and have professional communication skills
What's in it for you?
- Professional, award winning training and development opportunities
- Discounted accommodation rates with Red Carnation Hotel Collection
- Annual Staff Appreciation Party and other Employee Recognition Events
- Discounted rates with many local businesses and third party service providers (including Estate Activities)
- Heavily subsidised accommodation (subject to availability)
- Free meals on duty
- Complimentary dry cleaning of business attire
- Recommend friend and family bonus scheme
- Two paid volunteering days each year
- Holiday allowance increasing with length of service up to 25 days
- Hotel based recognition incentives
- Free access to Employee Assistance Programme
Join us in this incredible new opportunity!
If this sounds like the Reservation Agent role is for you then please apply today!
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland with no restrictions.
INDHOTEL