Location:
Dublin, IE
Company: Irish Life Financial Services Limited
- Full Time, Permanent position
- Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
Bring your expertise to make a real impact. Join us as we build and enhance our technology solutions to achieve Irish Life’s business and customer goals.
Customer Solutions IT has a vacancy for the role of IT Master Manager.
Customer Solutions IT has a vacancy for the role of IT Master Manager.
This is a hybrid role that blends scrum master, people manager and project management responsibilities.
You will be part of the Customer Solutions IT team and will be responsible for delivering technology solutions that accelerate the delivery of Irish Life’s strategic goals, with a focus on technology health and customer experience.
You will lead, and manage the performance, of an IT development team.
You will be responsible for the successful delivery of complex IT projects while driving a collaborative engaged team culture and building strong working partnerships with all business partners.
You will help us to evolve our Community of Practice.
Team Background
- You will be part of our Customer Solutions IT Team, leading an IT development team within the Programme Delivery function.
- The Programme Delivery function is responsible for the IT delivery of Customer Solutions strategic initiatives.
- You will report to the Programme Delivery Lead.
What you will help us to achieve
- Join us, on our multi-year journey towards our Strategy 2024 – 2028 goals, as a key part of the Customer Solutions business unit.
- Work with the business, architects, and other technical teams to deliver new technologies, capabilities, and architectures to enhance our service offering.
- Deliver high-quality solutions on time and within scope by applying agile delivery principles.
- Embed agile ways of working across the team and broader organisation, championing continuous improvement and agile maturity.
- Foster a high performing, engaged, and resilient team through effective people management and coaching.
- Build trust and alignment across stakeholders by ensuring transparency, proactive communication, and shared ownership of outcomes.
More specific responsibilities will include
- Facilitate agile ceremonies (daily stand-ups, sprint planning, reviews, retrospectives).
- Coach the team on agile principles and scrum practices.
- Identify and remove impediments to team progress.
- Foster a culture of inclusion, psychological safety, collaboration, and continuous learning.
- Track, improve and share team metrics (say/do, velocity, burndown charts, sprint reporting).
- Provide direct line management to team members, including performance reviews, career development planning, and regular 1:1s.
- Support employee growth through mentoring, training opportunities, departmental and organisational initiatives, and feedback.
- Promote team wellbeing and inclusion, addressing interpersonal dynamics and morale.
- Align individual goals with team, departmental and organisational objectives.
- Own end-to-end delivery of key initiatives, ensuring scope, timeline, and quality targets are met.
- Manage risks, dependencies, and resource allocation across the team.
- Engage with stakeholders to define requirements, manage expectations, and report progress.
- Drive delivery planning, forecasting, and prioritisation in partnership with product owners.
- Provide regular progress reports and updates to senior and executive management and project stakeholders.
What you will need to be successful in the role
Essential:
- A significant number of years IT experience, including leadership experience.
- A strong blend of technical ability.
- Demonstrated success in planning and delivering complex projects.
- A deep understanding of Agile and Scrum principles.
- A relevant 3rd level qualification in Information Technology or related area, e.g. Business or Finance.
- Exceptional Communication and Influencing skills to articulate your views and your insights clearly to all management, peers, and stakeholders. An ability to communicate complex concepts in a manner tailored to the audience is vital.
- Motivational Leadership style to inspire your team to develop and succeed.
- Visionary and strategic thinker with a focus on how we can navigate change and lead in a dynamic environment.
- A team player.
Desirable:
- Certified Scrum Master (CSM), PMI-ACP, or equivalent agile certification.
- Working knowledge of key IL IT systems.
- Experience managing direct reports, including performance and development conversations.
Key Competencies
- Communication and Influencing
- Leadership
- Problem Solving and Decision Making
- Planning and Organising
- Building and Maintaining Relationships
- Drive for Results
About us
Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.
ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.