Operations Supervisor-Grade B2

Teleperformance
Dublin
Full time
4 days ago

Overview

 

Team Leads

At a minimum, Vendor will staff the program with 1 Team Lead to manage a team of up to 12 Agents (1:12 ratio) appointed to provide Services. Team Leads will be dedicated to Services.

The Team Leads will be responsible for managing day-to-day operations, call, email, chat, forum, and social media support interactions quality, performance according to the relevant service level metrics, compliance to guidelines and policies for providing the Services.

 

Team Leads shall meet or have the following education, work experience and other recommended requirements:

 

 

The Team Lead’s responsibilities include but are not limited to the following:

 

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