Patient Services Administrator
Location: Dublin
Job Type: Full-Time | Includes Weekend Working | Travel May Be Required
Join a Team That Puts Patients First
At Veonet Ireland, we’re committed to delivering exceptional eye care services through innovation, compassion, and teamwork. As a Patient Coordinator, you’ll play a vital role in making every patient’s journey as smooth, professional, and welcoming as possible.
We work collaboratively and come as a team and support each other every step of the way.
What You’ll Be Doing
- Be the First Point of Contact: Greet patients warmly and manage their check-in process with professionalism and empathy.
- Keep Us Running Smoothly: Prepare and manage medical records for all clinics, theatre lists, and new patients.
- Be Organised and Precise: Enter and maintain accurate patient data.
- Support the Clinical Team: Print and update clinic lists daily, track appointment changes, and ensure clinicians have everything they need.
- Handle Sensitive Information: Manage confidential records in line with GDPR and Data Protection regulations.
- Coordinate Communication: Send appointment outcomes to GPs and opticians and arrange interpreters when required.
- Maintain Clinical Efficiency: Manage day plans, appointments, and medical record transfers to ensure nothing falls through the cracks.
- Create a Welcoming Environment: Help maintain clean, professional waiting and reception areas.
- Take Initiative: Respond proactively to inbox requests, feedback collection, delivery handling, and patient follow-ups.
- Own the Details: Archive medical records and keep our filing systems in top shape.
What We’re Looking For
Must-Haves:
- Outstanding customer service and communication skills
- Strong attention to detail and accuracy in data entry
- Confident using Microsoft Office and patient systems
- Proven multitasking and time management skills
- Flexible and proactive—ready to cover shifts or travel on short notice
- Discreet and trustworthy with confidential information
- Positive attitude, team spirit, and professionalism in appearance and behaviour
Nice-to-Haves:
- Experience private healthcare settings
- Familiarity with clinical admin systems
- Previous training or mentoring experience
Why Join Veonet?
We’re more than a workplace—we’re a team that cares. We provide meaningful work, real growth opportunities, and a supportive environment where your attention to detail and commitment to patients will truly make a difference.
If you're ready to bring your energy, empathy, and organisation to a team that values every patient and every teammate—we’d love to hear from you.
jointheteam@veonet-ireland.com
Job Types: Full-time, Permanent
Pay: €28,000.00-€35,000.00 per year
Work authorisation:
- Ireland (required)
Location:
- Carrickmines, CO. Dublin (preferred)
Work Location: In person