JOB TITLE: Senior Reservations Supervisor, with excellent career progression opportunities within 12 months!

Purpose of job: To be responsible for the Reservations Department to the hotel standard as stipulated in the Standard of Performance Manual.

Responsible to: General Manager, Deputy General Manager, Director of Sales, Marketing & Revenue & Revenue & Reservations Manager

Key Communications: Reception, Conference & Banqueting, and Sales & Marketing.

Roles & Responsibilities

To oversee the running of reservations office ensuring that it is run smoothly and efficiently.
To ensure all bookings are confirmed by the client and confirmed to the client in writing.
To operate an efficient filing system.
To assist in operating a yield management system and ensure the best rates are achieved at all times depending on the hotels availability.
To be a sales person for the hotel by up selling and recommending the hotel facilities.
To recognise sales leads and pass them on to the sales office.
To have full knowledge of all the hotel’s rates and packages.
To have full control of the reservations in the systems.
To check email, Siteminder and all other websites on a daily basis.
To check and confirm all commission claims for the accounts office.
To recognise regular and repeat business and ensure special requests are clearly noted for reception.
To manage tour series blocks.
To ensure that the Reservations SOP is up to date and that the team are fully trained in any updates.
To work closely with the reception staff and ensure all information for bookings is passed on to them in order to ensure every guest has a problem free stay.
To help train new reservations & front office staff.

Job Types: Full-time, Permanent

Experience:

Work authorisation:

Location:

Work Location: In person

Senior Reservations Supervisor

Reservations Agent