We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity:
As a Revenue Operations Manager (Renewals) at New Relic, you'll be a key player in the GTM (Go-to-Market) strategy and operations team. This role is crucial for analysing the Renewals business, identifying trends, and providing strategic insights to drive productivity and success. You'll work closely with sales and renewals leadership to refine strategy, establish clear processes, and improve forecasting, ultimately shaping the growth of a rapidly expanding team. This position requires someone who is not only highly analytical but also a collaborative problem-solver with a knack for process improvement and project management.
What you'll do:
- Drive strategy and process improvement: You'll initiate, align, and execute changes to drive impactful process improvements and renewals strategies. This includes managing projects to boost productivity and simplify processes across the organisation.
- Manage operational cadence: You'll be responsible for the weekly, monthly, and quarterly rhythms of the renewals team, including QBRs, forecasting, and opportunity management. This involves leveraging data to guide leaders and managing reporting to assess team effectiveness.
- Mitigate risk and ensure compliance: Your work will involve analysing health data to identify downgrade risks and collaborating with cross-functional teams to develop and operationalise mitigation strategies. You'll also ensure the team complies with required standards for maintaining CRM data.
This role requires:
- Relevant work experience in a customer-facing role (e.g. Renewals, Customer Success, Operations) or a similar operational role like Sales Operations, ideally with a background in project management and change management.
- Strong analytical skills with the ability to work with large datasets, analyse trends using Excel or Google Sheets, and build complex analytical models.
- Proficiency with Salesforce reporting, advanced skills in Excel, and familiarity with SQL.
- Excellent presentation skills for creating and delivering materials to C-level executives.
Bonus points if you have:
- Experience with consumption business models.
- Proficiency with Tableau.
Please note visa sponsorship is not available for this position.
#LI-JJ2 #LI-Hybrid
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy