Sales & Service Support
Location: Head Office – Killygordon, Co. Donegal
Due to continued expansion, Mantis Cranes are seeking a Sales & Service Support professional to join our growing team at our head office in Killygordon, Co. Donegal.
With over 25 years of industry experience, Mantis Cranes is a dynamic and progressive company specialising in lifting and plant hire solutions. We are proud to support a wide range of projects across Ireland through our commitment to service excellence, operational efficiency, and customer satisfaction.
This is an exciting opportunity for a proactive, organised, and enthusiastic individual to play a key role in supporting our Sales and Operations teams, as well as contributing to the effective day-to-day running of the office.
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Role Overview
This role provides essential administrative support across the company’s core departments—Sales, Service, and Operations—as well as general office administration. The ideal candidate will be a confident communicator with strong organisational skills, a high level of attention to detail, and the ability to multitask in a fast-paced environment.
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Key Responsibilities
Sales Support
- Respond promptly and professionally to incoming enquiries via phone, email, website, and other channels
- Prepare and coordinate sales documentation including quotations, contracts, permits, and related paperwork
- Assist with lead generation using platforms such as Barbour ABI or similar tools
- Maintain and update customer records, sales activities, and opportunity pipelines
- Conduct research into potential clients and upcoming projects to support business development
- Liaise with internal departments (Service, Operations, etc.) to ensure seamless coordination of sales activities
- Provide administrative support to Sales Managers and Executives as needed
Service & Operations Support
- Process incoming service sheets and update relevant records
- Issue purchase orders and manage goods in/out procedures within the system
- Maintain and update the hire management system, including stock control and equipment availability
Office Support
- Welcome visitors to the office and provide hospitality as required
- Provide holiday cover and support to other team members when needed
- Carry out general administrative duties to support the smooth running of the office
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Skills & Attributes Required
- Excellent written and verbal communication skills
- Strong organisational abilities with exceptional attention to detail
- Friendly and outgoing personality with strong interpersonal skills
- Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
- Previous experience in a similar administrative or coordination role is an advantage
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This is a great opportunity to be part of a forward-thinking and supportive team. If you thrive in a fast-paced environment and enjoy working with both people and processes, we would love to hear from you.
Job Type: Full-time
Licence/Certification:
- Driving Licence (required)
Work Location: In person