Job Purpose:
The Account Executive serves as a critical liaison between the company and its clients, ensuring seamless coordination across order management, supply chain operations, and client relationship management. This role requires a proactive, detail-oriented professional who thrives in a dynamic environment and is committed to delivering exceptional service and operational excellence.
Key Accountabilities:
Supply Chain Optimisation
- Identify opportunities to streamline supply chain processes and improve efficiency.
- Support initiatives to reduce lead times and enhance service levels.
Supply Planning
- Collaborate with supply chain and planning teams to align client demand with inventory and production schedules.
- Monitor stock levels and anticipate supply needs to prevent shortages or delays.
Client Relationship Management
- Serve as the primary point of contact for assigned clients, fostering strong, long-term relationships.
- Understand client needs and expectations to ensure satisfaction and retention.
Order Management and Coordination
- Oversee end-to-end order processing, ensuring accuracy and timely delivery.
- Coordinate with internal teams to manage order fulfilment and resolve discrepancies.
Contract and Documentation Management
- Maintain accurate records of client contracts, agreements, and documentation.
- Ensure compliance with contractual terms and facilitate timely renewals or amendments.
Problem Resolution
- Address and resolve client issues promptly and professionally.
- Investigate root causes and implement corrective actions to prevent recurrence.
Reporting and Forecasting
- Generate regular reports on client activity, order status, and performance metrics.
- Assist in demand forecasting and trend analysis to support strategic planning.
Cross-functional Collaboration
- Work closely with Sales, Operations, Finance, and Regulatory teams to ensure cohesive service delivery.
- Participate in cross-departmental projects and initiatives.
Market and Industry Analysis
- Stay informed on market trends, competitor activities, and industry developments.
- Provide insights to internal teams to support strategic decision-making.
Regulatory Compliance and Documentation
- Ensure all client-related processes adhere to relevant regulatory standards.
- Maintain up-to-date documentation for audits and compliance reviews.
Desirable Qualifications, Knowledge and Skills:
- Bachelor’s degree in Business, Supply Chain, or Marketing.
- 3+ years of experience in client services, account management, or supply chain operations.
- Strong analytical, organizational, and communication skills.
- Proficiency in ERP systems and Microsoft Office Suite.
- Ability to manage multiple priorities in a fast-paced environment.
This list of duties is not exhaustive. Smurfit Westrock would expect you to be flexible and adaptable to change and be prepared to take on additional responsibilities and other duties as required to meet business needs.
Job Types: Full-time, Permanent
Pay: From €35,000.00 per year
Benefits:
- Company pension
- Employee assistance program
- Private medical insurance
- Sick pay
Work authorisation:
- Ireland (preferred)
Work Location: In person
