About the Role
This role sits within the Dublin team and is responsible for driving Uber Eats' long-term commercial relationships with some of our top local favourite brands. As the Commercial Account Manager, you'll take complete ownership of your territory - collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, to make Uber Eats their most loved delivery platform. You'll also collaborate with Expansion Manager to define the strategy of the territory, and the Field Sales team to help grow Uber Eats' selection of Dublin's favourite restaurants.
This role calls for relationship management, business strategy, operational excellence and problem-solving. You should be comfortable in an all hands on deck" environment, love solving problems, thrive in a start-up culture, and above all be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!
What you'll do
This role sits within the Dublin team and is responsible for driving Uber Eats' long-term commercial relationships with some of our top local favourite brands. As the Commercial Account Manager, you'll take complete ownership of your territory - collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, to make Uber Eats their most loved delivery platform. You'll also collaborate with Expansion Manager to define the strategy of the territory, and the Field Sales team to help grow Uber Eats' selection of Dublin's favourite restaurants.
This role calls for relationship management, business strategy, operational excellence and problem-solving. You should be comfortable in an all hands on deck" environment, love solving problems, thrive in a start-up culture, and above all be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!
What you'll do
- Manage a portfolio of local favourite Dublin restaurants and be responsible for its growth and profitability
- Commercial Management: Lead commercial discussions with merchants to build sustainable long-term partnerships.
- Growth: Develop strategies in conjunction with your partners to help grow their businesses (e.g. effective marketing plans, menu optimisations, operational improvements etc.)
- Demand Generation: Drive demand to the app in your area of Dublin, by working with Marketing and Growth teams to improve our brand strength and in-app conversion
- Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users and couriers - whether that's making sure they received what they ordered, or they're receiving it when they expect it.
- Analysis: Quantify everything you do. Utilise data-driven decision-making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
- Improve tools and processes: Use your analytical ability combined with operational rigour to identify gaps in our current processes and build tools to drive forward partnership KPIs and maximise your impact
- Partner with internal teams: Work closely with stakeholders in internal teams (e.g. Central Operations, Community Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
- 1-2 years in a client-facing role or relevant commercial position
- Confident in making data-led decisions and using sound business judgment
- Great project manager who can develop detailed joint business plans with our restaurant partners and consistently deliver above expectations
- Strong executive presence and have a track record of outperforming metrics-based business goals
- Capable to run analysis and/or understand data and transform it into relevant insights
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners
- Effective at operating under pressure and meeting tight deadlines
Report job
