Job Title: Accounts Receivable Administrator - Billings
Department: Finance
Job Type: Permanent and Fixed Term Contracts Available
Hours: 37 per week (Full-Time)
Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics.
Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. As a JCI accredited hospital, Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do.
ROLE PURPOSE
- Manage work in progress for outpatient patients, raising invoices and resolving queries in a timely manner whilst maintaining a professional relationship with clients
- Deal with patient, consultant and staff queries in a professional and courteous manner.
KEY RESPONSIBILITIES
1. Key Areas of Responsibility
- Patient and insurer invoices to be raised on a daily basis
- Review patient charge accounts, escalate queries on system prices, and pay agreements to the iPM price agreements officer for resolution
- Review test results to ensure accurate billing in accordance with our contracts and escalate and non-compliance in reporting SLA's
- Review requests for historic billing corrections in line with team lead and claims team to ensure appropriate paperwork is available for a claim to be processed
- Review and action credit requests in conjunction with team lead to ensure the reason for correcting is identified and fixed at source
- Review unbilled accounts weekly with Team Leader to ensure unbilled and late charges are cleared in a timely manner. All accounts should be cleared no later than one month after discharge.
- Regular review of any misaligned Mediclaim data with claims and the team leads to identify issues and fixes required
- Match invoice values to deposits taken on admission and raise a refund request if appropriate
- Assist with the daily cash collection from outpatients and the posting of receipts as required
- Deal with routine calls from patients, consultants and staff. Queries must be resolved daily, or escalated to the Patient Accounts Manager if further action is required. A professional and courteous approach is expected at all times, for both internal and external customers
- Utilisation of Excel and Word Processing skills to maintain up-to-date spreadsheets and statistics
- Carry out other such duties as required by the Patient Accounts Manager
2. Communication Skills
- Communicate appropriately with colleagues and other members of the team.
- Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety.
- Recognise limitations and seek assistance where necessary.
- Attend and contribute to appropriate meetings.
- Accept constructive advice when appropriate.
- Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic.
3. General Expectations
- Support the philosophy, objectives and goals of Blackrock Clinic.
- Observe the appropriate lines of authority.
- Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic.
- Demonstrate flexibility by assisting in all areas of the hospital/clinic as required.
- The Ward/Unit Manager depending on the availability of locum cover will arrange annual leave; this usually means the holiday periods i.e. Easter, summer and Christmas.
- Participate in developing and providing quality care within Blackrock Clinic.
- Assist in orientation of new personnel.
- Continue to develop personal knowledge and skills and seeks outside educational opportunities.
- Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic.
- Is always punctual on duty.
Why work at the Blackrock Clinic?
At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from:
Competitive salary
Onsite parking
Pension
Annual bonus*
Discounted cafe
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy
Please Note:
Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.
Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work.
Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]
It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit.
