Job Title: Administrator - Front of House
Department: Hospital Administration Operations
Job Type: Permanent AND Specified Purpose Contracts Available
Hours: 37 per week (Full-Time, - shift may include weekends and bank holidays)
Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics.
Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. As a JCI accredited hospital, Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do.
ROLE PURPOSE
To provide a clerical and administrative service to the department and ensure that all patients/staff and any other individuals contacting and attending the Department are dealt with in an efficient, effective and timely manner.
KEY RESPONSIBILITIES
Providing an administrative service for the department
Support and cross cover in the local administration department
Greet and communicate appropriately with visitors, patients, consultants and all staff
Processing paperwork and explaining the admission process to patients on arrival
Securing payment from all underinsured/self insured patients
Liaison with other departments and consultants to arrange medical appointments as needed
Escorting patients to other areas of the hospital as required
Liaison with insurance companies to confirm cover, completing insurance claim forms
Posting charges to patients' accounts for discharge
Assisting patients and visitors, liaison with hospital and clinic staff
Other administrative duties as required by the clinical team
Balancing cash sheets, checking float. Ensuring safe lodgement of all payments into the safe and transfer of information to finance
Other administrative duties such as scanning of patient records, dealing with telephone queries and organising stationery for the department
IT skills, insurance cover, cash handling and demonstrate excellent interpersonal skills
Communication Skills
Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care.
Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety.
Recognise limitations and seek assistance where necessary.
Attend and contribute to appropriate meetings.
Accept constructive advice when appropriate.
Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic.
General Expectations
Support the philosophy, objectives and goals of Blackrock Clinic.
Observe the appropriate lines of authority.
Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic.
Demonstrate flexibility by assisting in all areas of the hospital/clinic as required.
Participate in developing and providing quality care within Blackrock Clinic.
Continue to develop personal knowledge and skills and seeks outside educational opportunities.
Proficiency in IT skills, typing skills, cash handling and demonstrate excellent interpersonal skills.
Carry out other such duties as requested by the Manager or his/her deputy.
Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic.
Flexible attitude to changing work practices.
Please Note:
Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.
Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work.
Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected].
It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit.
