Branch Manager - Swords

We are recruiting for a Branch Manager in our Swords Branch here at AXA Ireland.

Reporting to the Regional Manager, you’ll be responsible for managing all aspects of the Branch Sales Office to achieve the required performance levels across; sales revenue and PIF growth targets, Staff engagement, Customer service excellence and Compliance and Quality standards.

The Branch Manager will play a lead role in proactivity, both internal and external, across local Affinity, Agri and Commercial development and will be responsible for staff coaching and development and overall performance management.

• Drive branch profitability and sustainability, with strong premium and PIF local market growth, through a highly visible and local market and community presence.

• Manage and support full resource utilization through a combination of footfall, inbound and outbound telephony, together with fulfilment activity.
• Promote simplification and facilitate self-service, customer-first convenience, with a ‘human touch’ approach and support within the local community, eliminating inefficient, non-value branch activities.

• Leverage our local customer base, with tailored customer engagement (internal and external) incl. via omni-channel such as MS teams, phone, branch visit, field call – aligned to Customer profile.
• Develop trusted and sustainable relationships through proactive business, community and affinity engagement.
• Manage staff performance (in line with HR Policies & Procedures) through coaching, development and support, to deliver the behaviours necessary for a highly successful retail business.
• Ensure adherence to all regulatory / legislative requirements and governance procedures / policies as well as cash handling and expense procedures in order to conduct business in a fully compliant manner.
• Participate in cross functional departmental projects when required.
• Identify market trends through local data analysis and provide feedback / insight for change consideration.

What we’re looking for:

• Must be MCC Qualified in Personal and Commercial General Insurance (Essential)
• Minimum 5 years’ experience in a similar / financial services role with proven ability to manage a team (Essential)
• Full clean driving licence (Essential)
• Proficient in Microsoft Office Suites – Word, Excel & Outlook (Essential)
• Clear understanding of Performance Management to support the delivery of branch objectives
• Excellent understanding of products and branch Administration (incl. legislative, compliance and Health & Safety requirements and Branch Security Procedures)
• Strong track record of effective Networking with key stakeholders across the business

This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. You can find more information on axa.ie/careers.

As a precondition of employment for this role, you must be eligible and authorized to work in the Republic of Ireland.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

• Competitive salary with annual review
• Annual company & performance-based bonus
• Contributory pension scheme (up to 10% employer contributions)
• Life Assurance
• Generous annual leave plus Bank Holidays
• AXA employee discounts
• Education support and plenty of learning opportunities.

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.

We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

AXA Insurance dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.