About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
Role Overview
The Business Systems Analyst (BSA) is responsible for analysing, optimising, and supporting business systems across Diligent's technology stack. This individual will bridge business needs with IT solutions, driving process improvements, system automation initiatives, and supporting the adoption of AI technologies. In this role, you'll work collaboratively with stakeholders across Business Technology (BT) and various business functions to deliver efficient, scalable, and innovative solutions.
Key Responsibilities
- Analyse, document, and evaluate business processes and systems to identify areas for improvement and automation.
- Gather and translate business requirements into functional specifications and technical solutions.
- Support the implementation, integration, and enhancement of enterprise business systems and platforms.
- Lead and contribute to process automation projects, leveraging AI-enabled technologies where appropriate.
- Collaborate closely with BT colleagues, developers, and architects to ensure solutions meet business and technical objectives.
- Develop and deliver training and supporting documentation for end users.
- Utilise data and analytics to provide insights and drive informed business decisions.
- Monitor system performance and proactively identify opportunities to optimise or automate workflows.
- Maintain strong working relationships with key stakeholders in Galway and across global teams.
Qualifications & Experience
- Bachelor's degree (or equivalent experience) in Information Systems, Computer Science, Business, or related field.
- 2-4 years experience as a Business Systems Analyst or in a similar systems-focused role.
- Solid understanding of enterprise applications and platforms (e.g., ERP, CRM, workflow automation tools).
- Experience using NetSuite is desirable along with applications such as Coupa, SalesForce and Openair (SuiteProjects Pro).
- Strong understanding of Finance/Accounting practices such as accounts payable, accounts receivable, general ledger and invoicing, with experience of revenue recognition beneficial.
- Demonstrated ability to analyse complex business problems and translate them into effective technical solutions.
- Interest and hands-on experience with AI, machine learning, or process automation (such as RPA, chatbot solutions, or workflow automation frameworks) is beneficial.
- Strong knowledge of general systems concepts – integrations, data flows, system architecture, and core IT processes.
- Proficiency in requirements gathering, process mapping, and documentation best practices.
- Experience with data analysis and reporting tools is a plus.
- Excellent communication, collaboration, and project management skills.
Key Competencies
- Technical aptitude with a passion for continuous improvement and innovation.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Collaborative mindset; able to work independently and as part of cross-functional global teams.
- Strong problem-solving and analytical thinking abilities.
- Eagerness to keep pace with developments in AI, automation, and modern business technology.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
