J OB T ITLE : Quality systems administrator
R EPORTS TO : Technical Manager
Location: Mitchelstown, Co Cork
About Ornua
Ornua is an Irish dairy co-operative that markets and sells dairy products on behalf of its Member Co-operatives, Ireland’s dairy processors and, in turn, Irish dairy farmers. Ornua is Ireland’s largest exporter of Irish dairy products and has annualised sales of €3.4 billion. Headquartered in Dublin, Ornua has a strong global team of 2,800 employees, operating from 10 business units worldwide, including 13 production facilities. Ornua’s core purpose is to build profitable routes to market for Irish dairy products.
The Group is structured across two divisions: Ornua Foods and Ornua Ingredients. Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands, including Ireland’s most successful food export, Kerrygold, as well as Kerrygold Dubliner, Pilgrims Choice, Forto and BEO milk powders. Markets are served by production facilities in Ireland, Germany and the UK and by in-market Sales and Marketing teams in Asia, Germany, Ireland, MEA, Poland, Spain, rest of Europe, and North and Latin America.
Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products, for the sale of dairy ingredients to food manufacturing and foodservice customers across the world, and for managing volatility through de-risking and trading strategies. The business is supported by production facilities in the UK, Spain, the US, Saudi Arabia and Nigeria and by in-market teams in Africa and the Middle East.
Ornua’s Values
At Ornua, our Values lie at the core of everything that we do and how we behave both individually and as a business. Our five values, and their underlying behaviours, encourage us to Seek and Embrace New Ideas , Make It Happen , Be Our True Selves , Show You Care and Achieve Great Things Together.
Ornua’s Growth
At Ornua, our co-operative ethos lies at the heart of how we do business. We care passionately about driving sustainable, profitable growth, underpinned by our ambitious ‘Path to Prosper’ strategy. We have delivered significant growth in our core business, and we have ambitious plans for continued growth over the next five years.
W HY T HIS R OLE IS V ALUABLE
The Quality systems administrator will support the Quality Systems Manager in maintaining and continuously improving the company’s quality management system to ensure compliance with BRC Food Safety standards, legal requirements, and customer expectations. The role involves managing quality documentation, leading risk assessments, investigating customer complaints, and ensuring continuous audit readiness.
K EY A REAS OF R ESPONSIBILITY:
Administration and control all quality and food safety documentation, ensuring accuracy, accessibility, and compliance with BRC standards. Maintain document control systems and ensure timely review of policies, SOPs, and records. support site-wide risk assessments, including food safety, allergen control, and process risk analysis. Support the HACCP team in maintaining and validating food safety plans. Investigate and respond promptly and effectively to customer complaints, identifying root causes and implementing corrective actions. Support the site BRC, customer, and regulatory inspections. Support continuous improvement in quality systems and food safety culture. Work closely with production, technical, and operations teams to resolve issues and maintain compliance.
K EY R EQUIREMENTS :
Experience in a quality/technical role within the food manufacturing industry. In-depth knowledge of BRC Global Standard for Food Safety. Strong experience with document control and quality management systems. Understanding of HACCP principles and risk assessment techniques.
Desirable An Auditor qualification. HACCP Level 3 or above. Familiarity with SharePoint or Food Connected databases
O RNUA C OMPETENCIES :
Curiosity : Always looking to understand a situation. Forward-Looking: To help drive improvements in efficiency and effectiveness . Working Together: To work collaboratively and proactively with your colleagues Customer Focus: To priorities the customer experience as representative of our brand
CLOSING DATE FOR APPLICATIONS, Sunday 31st August
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