Customer Service Multilingual - (Italian & English)

Overview

Job Title: Privacy Specialist

Reporting to: Team Leader

Work type: Full time Permanent Role

Location: Eastpoint Business Park, Block R, East Point, Dublin, Ireland DO3 K7W7

Salary: €26,900 with a 10% quarterly performance-based component.

Overall Job Purpose

The Privacy Specialist is responsible for enforcing the policies for our clients products by analyzing requests under European Law Legislations from lawyers and private individuals by reviewing and processing privacy requests. You will also be responsible for handling users’ privacy requests for different workflows, following the client’s guidelines, which allow you to make sound decisions. You will have a thirst for knowledge, impeccable judgment and be comfortable operating in a fast paced, dynamic environment.

Duties & Responsibilities

• Review and process incoming privacy requests through online tools Evaluate validity of each request in line with our clients policies
• Continually educate yourself about changes to policies and protocols with the support of our Training and Quality Departments
• Work closely with our clients policy specialists to address cases and regulatory inquiries using the clients response framework
• Maintain a high level of quality in each case that you review
• Achieve weekly productivity deliverables as part of daily workflow
• Effectively collaborate with team members on a range of projects to improve internal efficiency and effectiveness
• Develop skills in a number of different areas including data, tools and quality assessment
• You may be required from time to time to support different workflows/products/markets depending on business need
• While you will primarily support the market and workflow you have been hired for, you will also be required to support the English market. There will also be requirements to support other markets and workflows using the Translation Tool as a result of business change and or volume fluctuations

Required Qualifications & Experience

• Fluency in written and spoken Italian and English is essential
• Motivated by working in an environment that requires strong attention to detail
• Excellent communication skills both verbal and written
• Demonstrates ability to exercise impeccable judgment
• Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material
• Ability to work in a fast-paced environment with complex requests
• Ability to be flexible and adaptable to meet changing business needs
• Good computer literacy with the ability to quickly learn new tools
• A. or B.S. degree/masters or equivalent professional experience in online operations, privacy or legal support role desirable
• High school level education is essential

Competencies

• Understanding the Role
• Solution & Results Orientated
• Initiative
• Collaboration & Teamwork
• Attention to Detail
• Organisation & Planning
• Resilience & Adaptability
• Organizational Commitment

Values we look for you to have 

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration- You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

What you get from us

We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles. 96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business.

• Cycle Scheme• Length of Service Awards• TaxSaver (Public Transport)• Access to MyLife Health App• Monthly Wellbeing Webinars• Monthly Inspire Awards• Willis Towers Watson Pension Scheme• Bump & Beyond• The choice opt in to Irish Life Health Insurance • MyTP Learning• Dedicated Employee Experience communications and competitions

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Responsibilities

We look forward to getting in contact with you if you have any customer service experience or if you are looking to broaden your skills into a customer-focussed role – a friendly team player with the right attitude will thrive and feel right at home with TP.