DB Senior Pension Administrator - Client Servicing Team

Company:

Description:

Are you an experienced pensions professional with a background in Defined Benefit (DB) scheme administration? Ready to take the next step in your career with a global leader in retirement and investment solutions?

Mercer is seeking a Senior Client Servicing Pensions Administrator to join our expert team in Cork or Dublin, delivering outstanding service to some of our most high-profile clients. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a senior member of the pensions administration team, you’ll be the trusted point of contact for clients with complex DB schemes. This is a chance to bring your expertise to a role that offers responsibility, variety, and the opportunity to truly make a difference.

We will count on you to:

• Manage a portfolio of premier clients ensuring highest level of accuracy and attention to detail, to ensure delivery of internal/external client specific service levels and that compliance deadlines are met
• Support and mentor the training and development of more junior colleagues on the client service team and provide support to other areas of the business as required
• Assist the DB Client Service team manager in the running and development of the team  
• Ad hoc project work.

What you need to have:

• DB Pensions Administration experience
• Excellent organisational skills and ability to prioritise workloads and work to tight deadlines
• Effective communication skills and proven track record of providing a high level of customer service
• Ability to work within a team environment as a team player and a flexible approach to work
• High level of accuracy/attention to detail
• High level of problem solving capability
• A keen interest in further developing a career in pension scheme administration
• A good knowledge of the relevant underlying Pensions Legislation and Regulations

What makes you stand out:

• Industry related qualifications ideal e.g. QFA, RPA, IIPM

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.