Director, Global Location Strategy & Operations

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Director, Location Strategy & Operations.

About the job

The Director of Location Strategy and Operations is a critical leadership role responsible for overseeing the strategic alignment and operational execution of location-based initiatives across the organization. This role will ensure that locations align with the company’s global workforce and business strategies, driving operational excellence, efficient execution, and continuous improvement in location planning, performance, and evaluation.  This role is pivotal in aligning location strategy and operational practices across regions while collaborating closely with cross functional partners and senior leadership to execute.

Responsibilities

In this role, you’ll:

• Lead and drive decisions related to location strategy (expansions, new markets, M&A, exits) by partnering and influencing senior leaders and cross-functional teams.
• Participate in workforce planning discussions with People Team members and leaders to understand, identify and influence location strategy decisions.
• Facilitate regular alignment sessions with regional leaders and stakeholders to ensure consistent communication and implementation of location strategies.
• Act as a liaison among various business units to coordinate cross-functional initiatives and resolve any location-related challenges
• Design location health scorecards and metrics to track the performance, effectiveness, and operational wellness of strategic growth locations; regularly analyze location performance data and provide actionable insights to leadership for continuous improvement.
• Oversee the end-to-end process for new location requests, including business case creation, due diligence and location feasibility research, resource/budget allocation and obtain stakeholder approvals.
• Direct and oversee the project planning and execution of location expansion or exit initiatives; working cross functionally to align deliverables within the specified timeline in order to meet business needs.
• Drive program improvements for the Regional Leadership Councils and partner with the councils on key initiatives and deliverables.
• Ability to work autonomously and proactively identify opportunities for collaboration and program improvements
• Own and maintain Twilio’s Global Hiring guidelines for all locations, ensuring compliance with regional and corporate policies, and alignment to our location strategy.
• Manage a project manager with providing day to day support, setting quarterly goals and objectives, and alignment of work and priorities

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A minimum of 7 years experience in global project and/or program management with a proven track record of successfully delivering large scale, complex and cross-functional projects and initiatives.
• Ability to partner with leaders to define business objectives, understand strategies and collaborate on recommendations to meet these goals and objectives
• Ability to write a strong business case with cross functional inputs, including risks, resources and recommendations for executives to review and approve; influencing stakeholders at all levels
• Strong leadership, excellent communication skills, and collaboration skills
• Ability to influence stakeholders at all levels
• Demonstrable experience in managing complex projects and cross-functional teams (establishing project/program deliverables, timelines and ensure successful completion)
• Establish a comprehensive change management framework for each location initiative and create/drive enablement of key stakeholders as needed
• Global mindset with the ability to recommend approaches appropriate for a specific region/location
• Flexibility to work across timezones and accommodate meetings in North America or Asia-Pacific timezones, within reasonable hours, will be required.

Desired:

• Experience with location strategy and operations a plus
• Experience being a people manager and leading a small team
• Solid understanding of the workforce planning process

Location

This role will be remote and based in Ireland or the UK.  

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.  While we only expect minimal travel, we do expect that this person has flexibility to work across timezones and accommodate meetings in North America or Asia-Pacific timezones, within reasonable hours, will be required.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.