We are The Dean Group. Dive into our company culture, where genuine individuals are celebrated and fun is integral. We specialise in design led, premium hotels, with a focus on art, culture and people. Always leading from the front, we grow careers internally, seeking the best and brightest. Driven by our ethos, our team collaborates with enthusiasm, pushing boundaries for both colleagues and customers.
We are currently seeking an experienced Food and Beverage Duty Manager to join the team in The Dean Galway. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!
Key Areas
- Overseeing day-to-day Food & Beverage operations across restaurant, bar, and events
- Leading and supporting front-of-house teams during service
- Ensuring exceptional guest experience in line with brand standards
- Coordinating with kitchen, bar, and events teams to maintain seamless operations
- Driving service standards, team development, and revenue performance
Job Purpose
The Food and Beverage Duty Manager plays a critical operational and leadership role. This position ensures the smooth running of daily F&B service, including restaurant, bar, and event operations, by overseeing teams, maintaining service quality, and upholding brand and health standards.
Acting as the senior on-shift presence, the Duty Manager leads by example, engages directly with guests, manages team performance, and coordinates back-of-house communication to deliver an elevated and memorable dining experience.
Key Deliverables
Team Leadership & Shift Management
- Supervise and support F&B staff during service, ensuring high levels of performance and team morale
- Manage shift briefings, task allocation, and real-time problem-solving
- Coach, mentor, and develop team members, contributing to a culture of continuous improvement
- Oversee scheduling, timekeeping, and team resourcing based on business levels
- Support training initiatives, onboarding, and implementation of new service standards
Guest Experience & Service Excellence
- Act as a visible and approachable floor leader, ensuring guest satisfaction at every touchpoint
- Handle guest inquiries, feedback, and complaints with professionalism and empathy
- Monitor ambiance, cleanliness, and overall service presentation during shifts
- Engage guests with genuine hospitality and uphold brand standards at all times
- Ensure smooth table management, reservations, and hosting practices
Operational Coordination
- Ensure accurate and timely pass expedition by liaising with kitchen and bar teams
- Monitor food and beverage presentation and quality before delivery to guests
- Use POS systems (e.g., Micros) for smooth billing and end-of-day reconciliation
- Maintain clear communication across all departments during service
- Coordinate F&B operations with events, private dining, and hotel-wide functions
Compliance, Inventory & Standards
- Enforce food safety, hygiene, and health and safety regulations in all F&B areas
- Conduct daily inspections of restaurant, bar, and service stations to ensure readiness
- Assist in inventory control, ordering, and cost management
- Uphold compliance with internal SOPs, licensing laws, and operational policies
Preferred Experience
- 2-3 years in a supervisory or managerial F&B role within a high-end hospitality environment
- Strong leadership, conflict resolution, and team-building skills
- In-depth knowledge of F&B service, food safety practices, and operational procedures
- Experience with hospitality systems (OpenTable, Micros, or similar)
- Proactive approach during busy service periods
- Availability for flexible scheduling, including evenings, weekends
Benefits:
- Global discounted staff room rates across the group
- 50% off Food and 25% Beverage across the group
- Accrued Annual Leave with Service
- Friends and Family discount
- Gym Membership Discounts*
- Continual training and development
- Career progression within the Group
- Gratuities *
- Meals on shift
- Bike to work scheme
- Taxsaver for travel
- Refer a friend scheme
- Wellness at work events and access to wellness platform
- Employment Assistance Programme
- Group discounts for cinema tickets, shopping deals etc
- Team appreciation days
- Service recognition
- Regular fun-filled activities and gatherings for all teams across the group
Applicable to certain positions
The Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting The Dean Group to contact you for other opportunities within the Group
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