Job Title: Food & Beverage Manager
Responsible To: Operations Manager / Hotel Manager
Main Purpose of Job:
- To ensure that the Food & Beverage Departments and room service are run in the correct manner in line with the hotel’s policies and procedures.
- To ensure that guests receive friendly and efficient service throughout their stay while in the restaurant and bar areas or using room service.
- To promote the Food & Beverage outlets and come up with ideas on how to increase sales.
- To supervise all full time and part-time staff.
- To ensure that there is a fair work ethic in place at all times and train new staff in food & wine/beverage service.
Job description
We are currently inviting applications for Full-time Food & Beverage Manager to join our team in The Ross Hotel. As part of our management team, you will work 5 days out of 7 which will include weekends.
Hotel Profile
The Ross is a cool, design-led, family-owned luxury boutique hotel in the heart of the Killarney town centre, mere footsteps from the incredible Killarney National Park. The Ross is one of the best boutique hotels Ireland has to offer and it is ingrained in local history and has been part of the Treacy family since 1938. One of the most modern, luxurious and yet historic hotels, offering fantastic Killarney hotel deals all year round, The Ross is home to twenty-nine stylish, cool and comfortable bedrooms, giving guests a wonderful option for their accommodation in Killarney.
Main Duties:
- Welcoming guests to the food & Beverage areas and guests who are checking into the hotel.
- Opening and Closing duties including cashing up and lodgments.
- To assist and know when to assist the relevant departments at peak times and ensure a high customer care at all times.
- The supervision of all food and beverage services in the restaurant, bar, lobby and room service.
- To ensure that all new staff receive the correct training and know and understand the SOP’s.
- Carry out at least one training session per week with all staff.
- To ensure that all staff report on duty, on time, with the correct uniform and good personal hygiene.
- To ensure that staff get sufficient meal breaks.
- To maintain staff morale and create a good healthy working environment.
- To manage any accidents within the food and beverage areas and follow the health and safety SOP.
- To ensure that cleaning duties are completed daily.
- To deal with complaints and questions.
- To ensure that guests are dealt with in a courteous manner.
- To maintain team briefings before service on a daily basis.
- To ensure that orders are taken correctly and in an efficient manner.
- To ensure that the food and beverage space are set correctly, and that crockery, cutlery and glasses are polished.
- To commit to the sustainability ethos of the hotel and to lead by example.
- Manager staff rosters with the senior management team.
- To monitor food going to all food and beverage areas and ensure that it is of the correct standard.
- To ensure that guests’ bills are completed correctly, all charges are posted, and they are passed over to Reception signed.
- To get authorization from senior management before serving complimentary beverages for the purpose of celebrating special occasions or dealing with complaints.
- To report all complaints to senior management and document in relevant system.
- To ensure that all staff are complying with house rules should they be a guest in the hotel whilst not working.
- To always be on time for work and not under the influence of alcohol or dugs while reporting on duty.
- To maintain a professional working relationship with your senior manager and colleagues.
- To be responsible and act in a mature manner while on duty at all times.
- To behave in a professional manner if attending outings and events that relate to the hotel and portray a professional image of the hotel.
Other Duties:
- Attend Health & Safety Meetings and liaise with the Safety Committee.
- Attend Sustainability Meetings and act on any new directive in order to make the hotel as little impactful as possible.
- Attendance at department heads meetings and food and beverage meetings.
- Attendance at any other meetings as requested by senior management.
- To be flexible at all times and ensure that the customer is dealt with in an efficient manner.
- Assist senior management where necessary.
- To unpack any deliveries while on duty.
- To have flexibility to be able to check guests in and out with the assistance of the front office manager.
- Any other reasonable duties as directed by management.
Benefits of working at The Ross Hotel:
- Staff Parking
- Meals and tea/coffee provided while on duty.
- Opportunity for continuous training and development
- Staff discount on meals in our bar and restaurant
- Discounts on Spa treatments and products in our sister property.
- Monthly reward schemes
- Monthly complementary social calendar
If you would like to join our friendly and talented team, please forward your cv to: [email protected]
Job Type: Full-time
Work Location: In person
Reference ID: Food and Beverage Manager
