Food & Beverage Manager

The Food & Beverage Manager forecasts, plans and controls the ordering of food and beverages for the hotel. They also manage the finances related to the whole process of purchasing food and drink for the hotel premises. "Purchasing" includes sourcing, ordering and transporting of F&B.

Description:

• To liaise with all HOD's on a daily basis to ensure sufficient staffing levels.
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design F&B menus, purchase goods and continuously make necessary improvements
• Identify customer's needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI's, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• To assist in the daily operation of Food & Beverage departments
• To be operationally responsible for the service delivery and standards throughout the F&B department building when on Duty.
• To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.
• To be present around the building at all times during the day.
• To conduct show rounds as required.
• To research identify, and purchase all the equipment necessary for the efficient operation of the F&B department in the hotel.
• To ensure that the highest level of cleanliness is upheld in all areas of responsibility.
• Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints.
• To be operationally responsible for the service delivery and standards throughout the entire building when on Duty.
• Patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building.
• To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.
• Ensure that the back of house areas are in clean and proper condition.
• Ensure that a comprehensive handover system is put in place to inform the Manager on Duty of all the VIP's, Complaints, Special Requests, Function Business and AOB.
• To handle all complaints in a calm, organized and discreet manner ensuring complete service recovery every time.
• To get involved in and carry out training in the hotel.
• To complete all projects within the required timeframe as directed by the General Manager.
• To ensure that all relevant Duty Manager Documentation is in place.