Gourmet Food Parlour is delighted to offer new exciting job opportunities at our Brown Thomas location, situated in the heart of Dublin's renowned department store. Our restaurant is known for its stylish atmosphere, outstanding service, delicious food, and expertly crafted wine and cocktail menus.
We're currently looking for enthusiastic and experienced Front of House and Bar Staff, Full time and Part time, to become part of our dynamic team. We're seeking individuals who are passionate about hospitality, customer-focused, and committed to providing a warm, high-quality experience for every guest-from welcoming diners and ensuring smooth service to preparing and serving drinks with flair.
Front of House Duties and Responsibilities
- Welcome customers and lead them to their seats
- Introduce our menus and describe different dishes and drinks
- Make recommendations on specialties
- Take orders and process correctly through EPOS system.
- Deliver orders to the table in a timely manner
- Maintain a section of the restaurant ensuring customers are looked after through all stages of their visit.
- Adhere to food, sanitary and safety standards
- Inspect the quality and looks of the dishes, making sure they uphold standards
- Identify and resolve any special requirements, wants and needs of customers.
- Be confident in handling complaints and issues calmly
- Deliver checks and accept payment
- Collaborate closely with other staff members
Requirements and Qualifications
- 1 year of experience as a wait staff or similar role
- Knowledge of cash register and any ordering information system
- Customer oriented approach
- Critical thinker and problem-solving skills
- Great interpersonal and communication skills
- Be calm under pressure & be able to multitask
- Strong food and wine knowledge
- Maintain regular and consistent attendance and punctuality.
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards adhering to HACCP guidelines and store safety and security.
- Engage with and understand other team members through clear and pleasant communication
- Comply within company dress and personal hygiene code that meets HACCP guidelines
- Available to perform many different tasks within the store during each shift
- Have a valid work permit/visa
We are also looking for an experienced Barista/bartender to join our team on a Full Time and Part time basis in our Brown Thomas Restaurants.
Knowledge, Skills and Abilities
Proven work experience working as a bartender/barista. Minimum 1 year experience.
Excellent knowledge of mixing, garnishing and serving drinks
Excellent knowledge of preparing all coffee types and hot beverages that meet quality standards
Knowledge of operating/maintaining and cleaning coffee machine and grinder.
Preparation of dessert plates and displays.
Positive attitude and excellent communication skills
Ability to keep the bar organized, stocked and clean
Making drinks and remembering cocktail recipes
Demonstrate a thorough understanding of all the menu offerings
Be able to recommend options based on a customers preferences
Properly handle and maintain all equipment
Respond to orders, questions, concerns, and complaints in a polite and efficient manner
Accurately handle cash and credit card payments, following appropriate cash-handling procedures
Observe relevant health and safety standards
Clean bar and all equipment and reset and restock up for the next shift as necessary
Demonstrate excellence in customer service, acknowledging customers even when not in direct contact on the floor
Be ready to assist the Front of house team in service as needed
Requirements:
Maintain regular and consistent attendance and punctuality.
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards, including providing quality beverages and food products, meeting HACCP guidelines, cash handling and store safety and security.
Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
Comply with a strict dress and personal hygiene code that meets HACCP guidelines
Prepare food and beverages to standard recipes and/or customized to meet our customers' requirements
Available to perform many different tasks within the store during each shift
Desirable :
Relevant training certificate
Barista training
Latte art
Wine knowledge
Cocktail/mixology experience
Good Knowledge of the hospitality industry
What We Offer
Opportunity to work in a prestigious location with a supportive team.
Store discounts.
Employee assist Program
Ongoing training and career development opportunities.
A dynamic, stylish environment with a focus on excellence.
Dedicated training platform
