Job Specification: Dental Receptionist & AdministratorJob Title: Dental Receptionist & Administrator
Location: O'Neill Dental Care, Swords
Employment Type: Full-Time
Salary: Competitive, based on experience + performance-based incentives
About Us At O'Neill Dental Care
We’re more than a dental practice—we are dedicated to transforming smiles and creating exceptional patient experiences. Our state-of-the-art facility is known for delivering top-tier dental care with a focus on warmth, professionalism, and innovation. We’re seeking a passionate, dynamic Dental Receptionist & Administrator to join our team and be the face of our practice, driving outstanding customer care and contributing to our growth.
The Role
We’re looking for an exceptional Dental Receptionist & Administrator who thrives in a fast-paced environment, loves connecting with people, and is motivated to help our practice succeed. As the first point of contact for our patients, you’ll play a pivotal role in creating a welcoming atmosphere while efficiently managing administrative tasks and supporting revenue growth through excellent patient engagement and operational excellence.
Key Responsibilities
- Patient Experience Champion: Greet patients with warmth and professionalism, ensuring every interaction leaves a lasting positive impression. Handle inquiries, appointment scheduling, and follow-ups with care and efficiency.
- Revenue Generation: Actively promote services, treatment plans, and membership programs to enhance patient uptake and drive practice growth. Process payments, manage billing inquiries, and ensure accurate financial transactions.
- Administrative Excellence: Manage patient records, appointment schedules, and insurance claims with precision using [Insert Practice Management Software, e.g., Dentrix, Open Dental]. Maintain organised systems to keep the practice running smoothly.
- Team Collaboration: Work closely with dentists, hygienists, and support staff to ensure seamless patient flow and exceptional care delivery.
- Customer Care Advocacy: Resolve patient concerns with empathy and professionalism, turning challenges into opportunities to build loyalty.
- Marketing Support: Assist with patient retention initiatives, such as follow-up calls, email campaigns, or social media engagement, to boost patient satisfaction and referrals.
Who We’re Looking For
The ideal candidate is a proactive, organized, and personable professional with a passion for customer care and a knack for driving results. You’re someone who:
- Loves People: You have a natural ability to connect with patients, making them feel valued and understood from the moment they walk in.
- Thrives on Results: You’re motivated by contributing to the practice’s success, whether through upselling services or streamlining operations.
- Excels in Organisation: You juggle multiple tasks with ease, maintaining accuracy and efficiency under pressure.
- Brings Energy and Enthusiasm: Your positive attitude and proactive mindset inspire those around you.
Qualifications & Skills
- Experience: Minimum 2 years of experience in a dental or medical receptionist/administrative role (preferred) or a customer-facing role with transferable skills.
- Technical Proficiency: Familiarity with dental practice management software (e.g., Aerona, Dentally, Exact) and Microsoft Office Suite.
- Communication: Outstanding verbal and written communication skills, with a warm and professional demeanor.
- Sales Acumen: Proven ability to promote services or products, with a focus on enhancing patient engagement and revenue.
- Problem-Solving: Ability to handle patient concerns or operational challenges with tact and efficiency.
Why Join Us?
- Competitive Salary: Attractive salary with performance-based bonuses tied to patient satisfaction and revenue goals.
- Supportive Team: Work alongside a passionate, collaborative team dedicated to excellence in patient care.
- Growth Opportunities: Access to training and development to enhance your skills and grow within the practice.
- Modern Environment: Enjoy working in a cutting-edge facility with the latest dental technology.
- Impactful Role: Be the heartbeat of our practice, making a tangible difference in patient experiences and business success.
Job Types: Full-time, Permanent
Pay: €37,000.00-€47,000.00 per year
Additional pay:
- Bonus pay
- Performance bonus
Benefits:
- Employee discount
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
