We are seeking a professional and experienced Front Office Manager to oversee reception operations in this prestigious hotel. The successful candidate will ensure the highest standards of guest service, lead a motivated team, and maintain efficient daily operations.
Responsibilities include managing check-in/check-out procedures, handling reservations, addressing guest enquiries and complaints, and liaising with other departments to ensure seamless service delivery. The Front Office Manager will supervise front desk staff, conduct training, and uphold performance standards to maintain a welcoming and professional environment.
About The Role
Key duties also involve monitoring room availability, maximising occupancy rates, and ensuring compliance with health and safety regulations. The role demands strong leadership, excellent communication skills, and a commitment to delivering exceptional guest experiences.
Applicants should have prior experience in hotel front office management, ideally within a 4-star or higher property, and be proficient in property management systems. A hospitality qualification and fluency in English are essential; additional languages are advantageous.
This is a full-time position offering a competitive salary, benefits, and opportunities for career progression.
Required Criteria
Skills Needed
Exceptional Customer Service Skills, Supervisory Skills, Building Teams
About The Company
The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation.
The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds.
This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists.
In short, we pride ourselves on our reputable name within the hospitality industry.
Company Culture
With over 19 pubs, restaurants and 2 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation.
Our current vacancies can open a window of many opportunities within the group to the right candidate.
All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.
Company Benefits
Salary
Not disclosed
