GP Practice Receptionist / Medical Secretary

We are seeking an experienced medical secretary / receptionist to join our team in a busy GP practice in Dublin 7. This role is 4 days / 32 hours per week (days required are Monday, Tuesday, Thursday and Friday each week (Wednesday off)).

Please ensure you are available to work these hours and at this location before you apply.

Skills and experience required:

• Previous experience (minimum 3 years) in a busy medical practice or varied, customer-facing administrative role.
• Good organisational skills and attention to detail.
• Excellent communication and presentation skills and a positive team-player.
• Proactive approach to problem-solving and the ability to multi-task within a busy environment.
• Able to work on your own initiative and to prioritise workload; flexibility to cross-cover holiday periods and additional hours will be an advantage
• Clear understanding of and strong ethos of confidentiality.
• Professional attitude and high standard of personal presentation at all times; Punctual, reliable and self-motivated.
• Ability to develop and maintain professional relationships with patients, colleagues, clients etc.
• Ability to manage patient expectations and deal with conflict and challenging behaviour in a calm, professional, appropriate manner.
• Excellent IT Skills including patient management systems (for example Socrates) and Microsoft Office packages.

Duties of the role include (full job description available by request):

• Liaising with patients on the telephone and in person and managing patient enquiries.
• Answering calls and taking accurate records of call content, including passing on of information and messages.
• Scheduling and managing patient appointments in a friendly and efficient manner.
• Issuing correspondence and documentation in an accurate and timely fashion as necessary.
• Updating and maintaining patient records, including computerised and paper-based as appropriate.
• Accepting and processing post, email, deliveries; sorting, scanning and filing correspondence as appropriate.
• Follow practice procedures and policies and participate in quality improvement to increase efficiency and effectiveness
• Process, manage and follow up third party requests in accordance with practice procedures.
• Process claims and returns.
• Researching and compiling information.

Job Type: Part-time

Pay: €15.00-€17.00 per hour

Expected hours: 32 per week

Benefits:

• Bike to work scheme

Application question(s):

• Have you checked the eircode for the practice and ensured you can commute reliably to this location for an 8.30am start time?

Experience:

• administration / medical reception: 2 years (required)

Language:

• English fluently and have excellent written English? (required)

Work Location: In person