Hotel Receptionist & Reservation Agent Full time

Job Overview

We are looking for a friendly and professional Hotel Receptionist & Reservation Agent to join our team at BrookLodge & Macreddin Village. In this role, you will be the first point of contact for guests, providing a warm welcome and ensuring a seamless experience from check-in to check-out. You will also manage reservations, ensuring that our guests receive prompt, efficient service while maintaining the highest standards of hospitality. The ideal candidate will have strong communication skills, experience in customer service, and a passion for delivering exceptional guest experiences.

Key Responsibilities

• Greet guests upon arrival with a friendly and professional manner, ensuring a positive first impression of the hotel.
• Handle guest check-ins and check-outs efficiently, providing guests with relevant information about their stay and hotel amenities.
• Manage reservations, including taking bookings over the phone, via email, and through online systems, ensuring accurate details and confirmations.
• Assist guests with inquiries, special requests, and any issues that may arise during their stay, striving to exceed expectations at all times.
• Maintain a thorough understanding of hotel services, room availability, and pricing to provide accurate information to guests.
• Coordinate with housekeeping, maintenance, and other departments to ensure that guest needs are met and that rooms are prepared to the highest standards.
• Process payments, handle cash and credit transactions, and maintain accurate guest records in line with hotel procedures.
• Provide local area information and recommend activities, dining options, and attractions to enhance guests' stays.
• Ensure that the reception area is always clean, well-organised, and welcoming.
• Respond promptly to guest feedback, ensuring any concerns or complaints are addressed and resolved in a timely manner.
  
  

Qualifications

• Previous experience in a customer-facing role, ideally in hospitality or reservations.
• Strong communication and interpersonal skills, with the ability to build rapport with guests and provide exceptional service.
• Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
• Proficiency in hotel reservation software and Microsoft Office Suite.
• A friendly, proactive, and customer-focused attitude with a passion for hospitality.
• Ability to work both midweek and weekend shifts, including evenings as required.
  
  

Benefits

• Employee discounts
• Opportunities for professional development and career growth
• A supportive, energetic, and collaborative team environment