We have an exciting opportunity for Reservations Agent to join our five star Muckross Park Hotel & Spa, part of the iNua Collection.
About the Role:
As a Reservation Agent, you will be the first point of contact for our valued guests, playing a crucial role in ensuring a smooth and enjoyable stay. You will be responsible for processing reservations via phone, email, and online channels, providing exceptional customer service, and exceeding guest expectations every step of the way.
Key Responsibilities:
- Answer incoming calls, emails, and online inquiries regarding room reservations.
- Assist guests with booking rooms, processing payments, and confirming reservation details.
- Offer room upgrades, packages, and additional services to enhance the guest experience.
- Handle reservation modifications and cancellations efficiently and courteously.
- Maintain accurate reservation records and ensure compliance with hotel policies.
- Provide information about hotel amenities, services, and local attractions.
- Build rapport with guests and address their concerns in a timely and professional manner.
- Contribute to maximizing hotel occupancy and revenue generation.
Qualifications:
- Minimum of 1 year of experience in a reservations role, preferably within the hospitality industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficient in reservation software and property management systems.
- Strong organisational skills and the ability to multitask effectively.
- Positive and welcoming attitude with a genuine passion for exceeding guest expectations.
- Ability to work independently and as part of a team.
What We Offer:
- Competitive salary and benefits package.
- Be part of a team dedicated to providing exceptional guest service.
- Career development opportunities within the hospitality industry.
- Positive and supportive work environment.
- Training and development opportunities to help you grow your career.
- Flexible scheduling options.
- Team members discounts on accommodation, dining, and spa services.
- Free Employee Assistance Programme.
- Health Insurance and Pension contributions.
- Opportunities for promotion and transfer within the iNua Hospitality Collection and Radisson Hotel Group.
Ready to join our team and make a difference?
We are an equal-opportunity employer and value diversity at our company and we look forward to hearing from you.
#PassionateAboutPeople #iNUACollection #CareerOpportunity #JoinTheTeam
