Company Background:
Ace Express Freight are a global freight forwarding company with more than 30 years’ experience and a network of world-class partners. We are proud to have been awarded the Deloitte ‘Ireland’s Best Managed Company’ accolade for 16 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers. We're looking for a smart, capable IT professional to take ownership of core IT operations and user support across our business. This person will play a key role in maintaining day-to-day systems while also contributing to improvement and automation projects that help the business scale and move faster. The ideal candidate has strong technical skills, a proactive mindset, and experience with Microsoft 365 tools — including Power Automate or Power Apps. The successful candidate will report to the IT Manager and act as a trusted go-to for solving IT issues, improving processes, and delivering dependable internal support across multiple sites.
Key Responsibilities:
User & Systems Support:
- Provide Level 1 & 2 support for hardware, software, O365, and connectivity issues.
- Set up and manage user accounts, devices, and licenses (including onboarding/offboarding).
- Support and maintain rugged handheld devices (Android) used in operational environments.
- Manage IT assets, printers, and endpoint devices across multiple locations.
- Liaise with vendors and service providers where required.
- Support on-site users with reliable and responsive service.
Infrastructure & Operations:
- Maintain device health, Windows updates, antivirus tools, and backup systems.
- Oversee regular Windows updates and system patching across all devices.
- Support Windows 10/11 environments, printers, wireless, and networking.
- Monitor systems and respond to alerts (e.g. antivirus, firewall, endpoint security).
- Keep internal IT documentation up to date and improve where possible.
Automation & Improvement:
- Identify and automate repetitive IT or business tasks where appropriate.
- Build or support low-code solutions using Power Automate and Power Apps
. • Document and share new processes or tools to help streamline day-to-day operations.
- Support small internal projects (migrations, systems upgrades, integrations
The ideal candidate will have:
- 3–5 years in a hands-on IT support or systems admin role.
- Strong working knowledge of: o Windows 10/11, O365, Teams, SharePoint. o Active Directory / Azure AD (basic admin). o Networking fundamentals (IP, DHCP, DNS, VPN).
o Android device setup and management (rugged handhelds or mobile device management).
- Experience supporting users across different departments or business units.
- Exposure to scripting (PowerShell or similar) is a plus.
- Experience with Power Automate / Power Apps is a strong advantage.
- Able to work independently, prioritise tasks, and follow issues through to resolution.
What We’re Looking For:
- Someone reliable, proactive, and solutions-driven.
- Comfortable operating with ownership and accountability
. • Strong communicator, able to support both technical and non-technical users
. • Process-focused with a willingness to improve how things are done
What We Offer:
• Attractive Salary.
- Hybrid working option of up to two days remote (once full training complete).
- Generous ‘Opportunity to Earn’ Bonus Scheme rewards (OTE)
- 23 days annual leave (once relevant criteria met).
- Company Pension (eligible once permanent).
- Working Hours (08:30am to 5:30pm – flexibility required)
- Positive working environment with a vibrant atmosphere.
This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future.
Ace Express Freight is an Equal Opportunities Employer
Job Types: Full-time, Permanent
Benefits:
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
