Luxury Customer Service / Order Management Representative – B2B (Italian Market)
Language Requirement: Fluent or Native Italian & fluent English
Interviews are being held this week, so please apply with urgency!
Join one of the world’s most iconic names in luxury craftsmanship, renowned for its impeccable standards, exquisite product portfolio, and presence in the most exclusive shopping destinations globally. This is an opportunity to be part of a brand that represents timeless sophistication and a dedication to delivering nothing short of excellence.
As a Customer Service / Order Management Representative, you will be at the heart of our European B2B operations—ensuring that clients experience a seamless, high-touch service that reflects the luxury status of our brand. Based in our state-of-the-art Global Logistics & Supply Chain Centre in Dublin, this role offers the chance to work alongside a multicultural team of over 170 professionals dedicated to quality and precision.
What You’ll Do
- Oversee the end-to-end order-to-shipment process for your assigned B2B client portfolio, ensuring orders are accurately entered, fulfilled, and delivered on time.
- Proactively manage client communications—responding to product availability queries, delivery timelines, and shipping updates.
- Collaborate closely with internal departments to coordinate logistics and market-specific operations.
- Take full ownership of your client accounts, anticipating needs and ensuring a proactive, solution-oriented approach.
- Handle claims, pricing discrepancies, reverse logistics, and other escalations with professionalism and speed.
- Deliver accurate reporting and market insights to the sales and customer service teams.
- Uphold the high standards of a luxury experience throughout every client interaction.
What You’ll Bring
- Fluency in Italian and English is essential; other languages are a plus.
- Proven experience in order management, logistics, or B2B customer service.
- Proficiency with SAP and Microsoft Excel is required.
- Previous exposure to luxury or premium product sectors is valued, though not essential.
Key Competencies
- Strong customer orientation with a passion for delivering premium service.
- Excellent organisational skills, attention to detail, and the ability to prioritise effectively.
- A collaborative mindset and strong communication skills.
- Problem-solving abilities with a flexible, proactive approach.
Why Join Us?
- Be part of a brand where "People Make the Difference" our client will invest in your growth and success.
- A workplace that champions creativity, excellence, and innovation.
- A culture that celebrates diversity, inclusion, and entrepreneurial spirit.
- An environment built on transparency, empowerment, and continuous learning.
- Work in a certified ISO 45001 organisation committed to safety, wellbeing, and professional development.
We are proud to be an equal opportunity employer, welcoming talent from all backgrounds to help shape the future of our luxury legacy.
This opportunity comes with a fast interview process, only 2 interviews and to start the role asap.
Please apply with your CV and answer all the screener questions.
Job Types: Full-time, Permanent
Pay: €37,000.00-€39,000.00 per year
Benefits:
- Company events
- Company pension
- Employee assistance program
- Employee discount
- On-site parking
- Private medical insurance
- Wellness program
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- Can you start this job within the next 2 weeks if successful?
Language:
- English and Fluent or Native Italian (required)
Work authorisation:
- Ireland (required)
Work Location: In person
Application deadline: 25/06/2025
Reference ID: EJFITOrdMGT
Expected start date: 29/06/2025
