Job Description
Benefits:
Competitive Salary
Starting 22 holidays, increasing with length of service
Medical refund scheme
Enhanced statutory sick pay
1.5% employer matched Pension scheme
Enhanced Maternity and Paternity benefits
Access to Hubex benefits and discounts platform
Life Assurance x2 basic salary
Employee Assistance Programme
Opportunities for career advancement and professional development
Voluntary flu vaccination voucher
Bike to Work Scheme
Key Responsibilities:
Manage vehicle in-fleeting/de-fleeting, GoCar branding, and access system installation, developing tracking procedures.
Execute all field vehicle tasks for GoCar and Direct to Car Fleet.
Oversee weekly technical tasks to maximize vehicle condition/uptime and minimize costs, adhering to budget and reporting adherence/downtime.
Assign daily technical and availability tasks to Europcar Fleet Operations as needed.
Partner with Europcar Fleet Operations and GoCar Growth Manager to find new parking.
Optimize operations using lean process concepts.
Supervise Tech area upkeep, maintenance, repair, and cleanliness.
Control Tech area stock, including stock take documentation.
Ensure top-level security for company fleet and assets.
Handle on-site Health & Safety for self and colleagues.
Work with on-street team to resolve remote issues and reduce downtime.
Address technical fleet-related customer service escalations.
Diagnose and validate fixes for deployed hardware, including fuel recording.
Identify trends/issues, recommend solutions to improve GoCar Fleet Tech, and provide weekly progress reports.
Pinpoint potential GoCar Fleet customer impact issues.
Develop and execute test plans/cases for hardware, firmware, and software based on requirements.
Collaborate with hardware/firmware teams to test new features/improvements for telematics units (e.g., Carvaloo, damage processes).
Contribute to product growth by validating future hardware/software.
Test web/mobile applications for end-to-end member experience, including manual functional, system integration, user acceptance, cross-browser, and security testing.
Track and report quality assurance metrics weekly.
Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
Any ad hoc duties or reporting as required
Your Skills:
Proven experience in the automotive, installation, electrical, or service technician industry.
A team player with excellent communication and IT skills, including proficiency in Microsoft Excel and Word.
Previous direct management experience.
Excellent organizational and interpersonal skills.
Ability to work independently and take initiative.
Strong communication skills, both written and verbal.
Possession of a full, clean driving license.
Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
EMG
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
