Learning & Development Specialist
Field Based Role
Musgrave is one of the Europe’s most successful family-owned businesses with a 149-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 18 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.
The Role
We are seeking an L&D Specialist to join our growing team. As an L&D Specialist, you will work with the Musgrave L&D team, colleagues in retail stores and with the Regional Teams, to design, implement and review people plans for each store from an L&D perspective.
What you'll be doing:
- Working with our Regional Managers & Retail Partners to provide relevant and tailored training and advice, influencing and coaching Store owners where appropriate
- Co-ordinating and delivering on site Customer Service Training with retail teams
- Providing advice to Owners & Managers on the tools & techniques to exceed customer expectations & develop their business through their people
- Support SuperValu & Centra Retailers to lead positive cultural change in their business
- Co-ordinating and delivering on site Leadership and Management Training (Feedback, Coaching, Communication Skills etc.)
- Supporting store owners & managers to complete training needs analysis for their teams and develop appropriate learning plans via the Musgrave Institute.
- Facilitate workshops with Store Owners, Managers and other senior stakeholders to ensure continuous improvement of L&D and behavioural change initiatives
- Advise Retailers on all aspects of Learning & Development, career development and employee engagement.
- Assessing the service level for the region & regional performance reporting (through Mystery Shopper audits & internal assessment)
- Support the implementation and rollout of our New Digital Learning Platform
- May be required to work on various HR projects and support other Musgrave brand
What we are looking for:
- Strong coaching and facilitation skills with the ability to engage and motivate diverse audiences
- Keen interest in working in the retail sector with a passion for great customer experiences
- Excellent communication and presentation skills with experience in presenting to large groups
- Minimum 2 years experience in a training related role
- Previous experience in a Learning and Development focused role would be advantageous
- Proven organisational skills with the ability to manage a varied workload and meet deadlines
- Proven relationship building and influencing skills
- Knowledge of Microsoft Office suite
- Full driving licence is essential
What is nice to have:
- Certification in Training or Coaching or a IITD qualification is
- Experience in E-Learning Design
- Experience implementing a learning experience platform
What we Offer:
Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact
Innovation Focus: Be part of a company that values forward-thinking solutions
Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation. Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely. Occasional business travel to other locations will also be required.
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
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