- REQ-10094603
- 22/04/2025
- Customer Operations
- Dublin, Ierland
- ING Bank
Who we are:
ING Bank NV is a global bank with a strong European base. Our more than 60,000 employees serve around 37 million customers, corporate clients and financial institutions in over 40 countries. Our purpose is to empower people to stay a step ahead in life and in business. The Dublin branch has ~85 staff and focuses on Wholesale Banking only – sector-focused lending, capital structuring and advisory, transaction services and sustainable finance solutions.
Deal Eecution provide day to day support to the Wholesale Banking Platform for all lending related activities. Servicing the loan book whilst ensuring accurate risk and regulatory reporting is key. The Deal Eecution Dublin team manages of a wide range of bilateral and syndicated deals originating from various countries including Bulgaria, Romania, Czech Republic and France.
Role:
Working in a self-coordinating Customer Loyalty Team (CLT) that promotes the ING One Agile Way of Working, you will become part of a small team who strives to respond to the needs of the business. The role involves dealing with all operational aspects of the lending portfolio and identifying any workflow issues as and when they may arise to ensure that a high quality, client focussed, control conscious product is delivered.
Main Duties and Responsibilities of Role:
Undertake the review of syndicated and bilateral multi product loan agreements and any other documentation from an operational / technical perspective, ensuring that ING’s standards and the latest LMA/LSTA templates are adhered to.
Deal set-up in LoanIQ with reference to the facility documentation.
Proactively manage the day-to-day workflows (e.g. drawdowns, rollovers, repayments, fees etc.) with support from the Centres of Ecellence (CoEs) and Global Services & Operations (GSO) Hubs.
Drive ecellence. Maintain a controlled environment and comply with all regulatory demands to ensure that an accurate and high-quality product is delivered within the dedicated timeframes.
Identify any potential capacity issues and ensure that all controls and procedures are strictly followed to minimise error costs and operational lapses. Any issues to be promptly escalated.
Internal and eternal reporting requirements.
Continually review day to day procedures to identify any process improvements and drive innovation.
Questions? Just ask
Dearbhla Gaughan
