Full-time and Part-time hours available. Opportunity for this to evolve into a permanent position.
Our mission at Discover Limerick is to curate memorable visitor experiences at key destinations throughout the city and county. We strive to enrich visitors' initial and lasting impressions of Limerick through exceptional service and the celebration of its unique history, stories, built fabric, and people. Presently, we proudly champion Limerick through our initiatives at King John's Castle, Adare Visitor Centre, and Lough Gur.
The Visitor Services Supervisor is responsible for overseeing and enhancing the overall experience for visitors. This role involves planning, operational management, team leadership, and having a deep commitment to delivering exceptional service, ensuring both staff and visitors feel valued, welcome, and engaged.
What you will do :
- Support the General Manager in the day-to-day operations of the full site.
- Manage, motivate and develop the site team.
- Ensure the site is well- presented with excellent hygiene maintenance, safe and always welcoming.
- Consistently deliver excellent customer service.
- Must balance management skills, operational expertise, and a customer-focused approach to create a positive experience for visitors and staff.
- Comply with Health and Safety legislative requirements, policies and procedures and safe systems of work.
What You’ll Need:
- Leaving Certificate (or equivalent)
- Full driving licence
- A passion for delivering results in a fast-paced, dynamic environment
- Strong communication and interpersonal skills
- Flexibility to work varied shifts, including regular weekends
- Previous supervisory experience is an advantage—but a great attitude and willingness to learn are just as important
What You’ll Receive:
- Ongoing training and development across Discover Limerick sites and shared services
- Access to Fáilte Ireland professional development programmes, including:
- The Fundamentals of People and Performance Management
- Effective Communication for Employee Engagement
- Personal Leadership & Coaching Styles
- Managing Performance Day-to-Day
- Health & Safety training for management
- FSAI Level 3 HACCP certification
Working Week
Your working hours will vary from time to time, with minimum shift lengths of 5 hours. This will depend on variations in demand, the tourist season and expansion of opening hours seasonally, programming, workshops and events.
Shift Pattern:
- Morning Shift (Start: 7am–9am):
- Midday Shift (Start: Mid-morning to early afternoon):
- Late Shift (Start: Afternoon):
Please email [email protected] for full job description.
Job Types: Full-time, Part-time, Fixed term
Contract length: 12 months
Pay: €15.00 per hour
Benefits:
- On-site parking
Ability to commute/relocate:
- Limerick, CO. Limerick: reliably commute or plan to relocate before starting work (required)
Work Location: In person
