Education: A degree or diploma in business administration, public administration, sustainability, etc or a related field is preferred.
About the Irish Green Building Council:
The Irish Green Building Council (IGBC) is a registered charity member organisation (450 corporate members) and Ireland's leading authority on sustainable building and construction practices. We work to accelerate the transformation of the built environment to one that is sustainable, low carbon, and healthy. We engage with a wide range of stakeholders, including industry professionals, policymakers, and the public, to promote green building practices across Ireland.
Role Overview:
As membership & engagement support Officer, you support our members through administrative duties. This role requires collaboration across all teams within IGBC, and it is an excellent opportunity for a motivated individual to gain experience in database management, event coordination, and stakeholder engagement within the sustainability sector.
Key Responsibilities:
Administrative Support:
- Act as the primary HubSpot manager to ensure accurate and complete membership updates and general information is collected and updated in HubSpot in a correct and timely manner.
- Prepares weekly HubSpot reports for the Head of Membership.
- Assist in the preparation of Board materials and reports.
- Maintain accurate and timely records of event and education attendance in HubSpot.
- Provide general administrative support to the Head of Membership and other team members as needed, e.g., as part of reporting for funded projects.
Membership Support:
- Provide administrative support to IGBC members, responding to inquiries and maintaining accurate membership records using HubSpot.
- Support the recruitment and onboarding of new members.
- Manage membership renewals and the tracking of membership payments
- Assist in the coordination of member engagement activities, including newsletters, networking events, and online forums.
Membership Learning support:
- Collaborate with the Education Manager to ensure members have timely access to up-to-date learning opportunities.
- Assist in the preparation and review of learning materials, including uploading resources to the Learning Hub and collecting participant feedback.
- Coordinate logistics with speakers and trainers, helping ensure the delivery of high-quality learning events.
- Provide technical and engagement support during live educational events (e.g., polls, Q&A, chat moderation).
Engagement:
- Organize and facilitate monthly check-in meetings (online or onsite) with members to gather feedback, understand needs and challenges, and strengthen the member–organization relationship.
- Coordinate and support members in hosting at least one engagement session per month, providing space for them to share updates, showcase work, or lead discussions that benefit the wider group.
- Serve as the primary point of contact for members- ensuring consistent, clear communication around resources, opportunities, and updates relevant to their involvement.
- Track engagement levels, identify trends or issues, and suggest improvements based on direct input from members.
- While not directly responsible for event planning or registrations, provide support where appropriate to ensure a smooth member experience to the Events & Marketing/Communications Officer.
Qualifications and Skills:
Education:
- A degree or diploma in business administration, pubic administration, sustainability, etc or a related field is preferred.
Experience:
- Some experience in HubSpot (or a similar CRM) customer service, or administrative support is beneficial but not required.
Skills:
- Excellent organizational and multitasking abilities.
- Strong communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- CRM experience is highly preferred, not required.
- Experience with social media platforms and online event tools (e.g., Zoom, Teams, Eventbrite) is a plus.
- Passion for sustainability and green building practices.
Personal Attributes:
- Detail-oriented with a proactive approach to problem-solving.
- Ability to work independently and as part of a team.
- Strong interpersonal skills and a positive attitude.
- Willingness to learn and develop within the role.
What We Offer:
- Starting salary range €29,000 - €33,000 depending on experience reviewed annually.
- 23 days annual leave rising to 28 after 7 years.
- Salary protection and death in benefit insurance.
- Contributory pension after 2 years.
- Flexible and hybrid working after probation.
- Opportunity to contribute to the promotion of sustainable building practices in Ireland.
- Exposure to a wide network of professionals and experts in the green building sector.
- Supportive and collaborative work environment.
- Opportunities for professional development and growth.
How to Apply:
To apply, please submit your CV and a cover letter detailing your interest in the role and relevant experience to [email protected]
Job Type: Full-time
Pay: €29,000.00-€33,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 20/06/2025
Reference ID: MS 001
