We are looking for a mobile phone technician for our Limerick region. The job would cover full-time between stores in Limerick—three days in the Castletroy location and two days between the Henry Street and Jetland locations. Weekends are included.
Please note that fluency in English is required for this role.
This role is for an entry-level technician experienced in basic mobile phone repairs like iPhone screens and battery replacements.
This is also a sales role, and you will interact with customers on a daily basis, advising them on tech problems and devices.
At TechStar, we deliver exceptional customer service, great sales and repairs, value professionalism, and great-looking stores.
This posting is for a full-time position, 40 hours a week, between stores.
The ideal applicant should have experience fixing smartphones and tablets in the retail environment and doing both, working within a team and on their own initiative.
Please note this is also a customer-facing role. The basic ability to fix laptops and desktops would be a benefit.
The ideal candidate will be enthusiastic, presentable, professional and driven to achieve both store and personal targets, hardworking, reliable, motivated and a quick learner. Our primary focus is customer service, so you must enjoy interacting with customers while going the extra mile.
Responsibilities:
- Repairing Apple Smartphones
- Repairing Samsung Smartphones
- Repairing iPads and Tablets
- Learning to fix new phones and tablets
- Achieving store targets
- Meeting, greeting and engaging with customers
- Delivering sales
- Repair Lab maintenance
- Managing repairs to maximize revenue and keeping the time frames
- Updating customers regularly and documenting all work done correctly
- Promote the TechStar brand
Smartphone technicians will have to repair Apple, Samsung and other phones proficiently.
The technician must diagnose and replace screens, batteries and other components within 15-20 minutes.
The role includes opening and closing a store, working with a cash register and covering some front-of-house duties.
Personality:
Passionate, outgoing, and able to work in a fast-paced environment.
The ideal candidate will have excellent attention to detail and be a fast multitasker who will not go past the quality issues. The candidate must be a great team player and self-motivated with a can-do attitude.
Experience:
It is imperative to have some experience repairing smartphones, sales and customer service with a proven track record of achieving KPIs and targets.
If the role is in a city with multiple locations, the technician will work in different stores.
Job Types: Full-time, Permanent
Pay: €14.50-€15.50 per hour
Expected hours: 40 per week
Benefits:
- Bike to work scheme
- Employee discount
- On-site parking
Experience:
- Sales: 1 year (preferred)
- Mobile devices repairs: 1 year (required)
Work authorisation:
- Ireland (required)
Work Location: In person
Expected start date: 01/09/2025
