Description
At Bluefin, we thrive in a dynamic and fast-paced environment where innovation and leadership are at the forefront of everything we do. Join us in revolutionizing data security within the integrated payments industry, as we protect over 35,000 companies across 59 countries with our cutting-edge encryption and tokenization technologies. Our collaborative culture empowers you to take initiative and make impactful contributions, while our commitment to professional growth ensures you have the tools and opportunities to excel. Embrace the challenge of working in a vibrant atmosphere that values agility and leadership, and be part of our mission to create secure, frictionless experiences for businesses and their customers. If you’re ready to drive change and make a difference, we invite you to embark on this exciting journey with us!
We are seeking a full-time NOC Technician to join our Network Operations Centre in Waterford, Ireland. We are looking for a tech-savvy individual who is customer-focused and can work on a rotating shift schedule during weekdays. The ideal candidate should be able to handle multiple tasks in a fast-paced, high-pressure environment while remaining calm and focused. The primary responsibilities include monitoring and supporting incoming and outgoing alerts, proactively overseeing Bluefin’s network infrastructure and systems, and serving as a live point-of-contact for operational issues. You will also be involved in analysing, monitoring, and coordinating the restoration of failed production services. This is an on-site role based in the Waterford office.
Work Schedule: The full-time role will be for 32 - 40 hours on weekdays.
Core rotating shift hours are:
Shift 1: Monday - Friday 08:00 - 16:00
Shift 2: Monday - Thursday 20:00 - 04:00
Shift 3: Monday – Friday 16:00 - 00:00
Shift 4: Tuesday - Friday 00:00 - 08:00
Shift 5: Monday - Friday 12:00 - 20:00
The work schedule is subject to change based on operational needs and business demands. Flexibility in adjusting to different shift patterns, including potential weekend or holiday coverage, may be required as the needs of the business evolve.
Key Responsibilities
- Monitor ongoing operations, networks, and IT service infrastructure performance.
- Interpret monitor alert messages and perform required actions.
- Provide technical support for all Enterprise systems.
- Desktop Patching (Implement/Verify – both Windows and Mac)
- Understand and implement escalation, incident management, and change management processes and procedures of the NOC.
- Aid team members, System Administrators, customers, and merchants by applying technical knowledge of operations and systems.
- Review and respond to security system alerts and escalate when appropriate.
- Provide helpdesk support for internal employees.
- Some light Customer Service duties.
- Other duties as assigned.
Skills, Knowledge and Expertise
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Leaving Certificate required
- Third Level qualification, preferred in a technical discipline
- Able to work rotating shifts
- Understanding of TCP/IP, switching, and routing
- Excellent verbal and written communication skills
- Strong analytical, troubleshooting, and research skills
- Windows and MAC experience
- Experience with Salesforce and/or Zendesk would be considered advantageous
- Strong orientation toward assisting others
Equal Employment Opportunity
Bluefin provides equal employment opportunities to all employees and applicants without regard to gender, civil status, family status, sexual orientation, religion, age, disability, race (which includes a person’s colour, nationality, ethnic or national origins), or membership of the Traveller community, in accordance with the Employment Equality Acts.
About Bluefin Payment Systems
Bluefin is the recognized integrated payments leader in encryption and tokenization technologies that protect payments and sensitive data. Our product suite includes solutions for contactless, face-to-face, call center, mobile, Ecommerce and unattended payments and data in the healthcare, higher education, government and nonprofit industries. The company’s 200 global partners serve 34,000 enterprise and software clients operating in 55 countries. Bluefin is a Participating Organization (PO) of the PCI Security Standards Council (SSC) and is headquartered in Atlanta, with offices in Ireland, Austria and Slovakia.
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