Company: Uniphar Group
Division: Supply Chain
Department: Warehouse
Role: Operations Supervisor
Reporting line: Shift Manager
Primary Location: Citywest
Work Shift: Night Shift 10pm-6am
Uniphar – Who we are
With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.
Supply Chain & Retail
Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.
Pharma – On Demand
The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties .
Click here to find out more: About Us - Who we are | Uniphar
Culture at Uniphar
Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.
We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.
Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.
Sustainability
Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.
The role
This role is to ensure that the welfare of the people, plant and equipment are managed correctly to ensure we deliver a best-in-class service to all our customers in a cost-effective way. The successful applicant will be responsible for the execution of all the activities required to manage the operational responsibilities across Inbound (receiving, put away/replenishment) or Outbound (pick, pack and ship) operations in the Warehouse. Responsible for assisting in the staffing, training, and scheduling of the warehouse team, while maintaining strict adherence to planning hours, warehouse inventory and to achieve productivity goals.
Key Outcomes
- Shift Performance: allocate resources to ensure all key areas are manned sufficiently to deliver the operational performance required by the business.
- Provide hands-on supervision for staff to maximise productivity and accuracy in their job functions.
- Manage and drive the hourly targets set in each area and ensure that these are achieved and report on any exceptions to Management.
- Effectively utilising Warehouse Management and Control Systems to monitor, manage and troubleshoot shift performance.
- Ability to understand warehouse management systems and operating principles to drive operational performance.
- Proactive decision making in relation to interpretation of the warehouse performance data.
- Maintain a safe work environment and ensure hygiene needs and regulations are adhered to in line with GDP guidelines.
- Safety Compliance: Ensure strict adherence to safety regulations and best practices, creating a secure workspace for all warehouse staff.
- Ensure Quality Management and Standard Operating Procedures are adhered to at all times.
- Ensure that time and attendance records for your team are accurate and up to date on a weekly basis.
- Supervise daily processes to ensure all Key Performance Indicator (KPI) metrics are met or exceeded.
- Assist in the training and development of the warehouse team.
- Monitor and enhance individual performance through clearly defined expectations, training, coaching and mentoring to achieve desired results.
- Monitor the performance of the process and the team and report on same.
- Take an active part in the development of new processes in the business to drive efficiency and productivity across the site.
- Ensure high standards of communication in all interaction in line with Company Dignity and Respect at Work policy.
- Ensure smooth and efficient handover of tasks with incoming Operations Supervisor.
- Must be available to work one out of every three Sundays.
Key Skills & Experiences
- You will need 3-5 years’ experience in a similar position, ideally in FMCG.
- Proven experience working in a dynamic fast-paced environment managing large scale diverse teams.
- Excellent Leadership and Interpersonal skills and the ability to work at different levels in the organisation, inside and outside of the operations function.
- Very strong communication skills to deal on a regular basis with staff at all levels of the organisation.
- Proven capability to implement operational improvements to enhance service and productivity.
- Experience in coaching and developing teams to deliver superior results.
- Staff management, motivation and influencing skills.
- Excellent written and verbal communication skills.
- Computer skills; with experience and knowledge of Warehouse Management Software, Excel and Word.
- Strong data analytical skills and the ability to interpret data.
- In depth knowledge of health and safety regulations and best practices.
If you believe that you meet most of the criteria above, we encourage you to apply. We are an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.
