About The Role
We're seeking an experienced Operations Support Administrator to join our Industrial Cleaning division at Bidvest Noonan, a leading company with over 27,000 employees across Ireland and the UK. Based at our Head Office in Swords, Co. Dublin, you'll play a key role in supporting our team of Operational and Support Managers, driving exceptional service delivery in the industrial cleaning sector.
As a vital member of our operations team, you'll help us maintain and exceed our high standards, ensuring seamless coordination between teams, clients, and suppliers. Your strong organisational skills, ability to prioritise tasks, and professional communication style will be essential in this role, contributing to our continued success and growth.
Responsibilities:
- Input and schedule PPM (Planned Preventative Maintenance) and reactive jobs, enabling timely allocation to operational teams.
- Track and report on scheduled jobs, ensuring all completed works are signed off and accounted for.
- Assist with weekly recruitment of cleaning operatives, reviewing and submitting applications to Operational Managers, and ensuring compliance with company procedures.
- Maintain employee training matrix and arrange training for upcoming expiry certs.
- Ensure Client Service Level Agreements (SLAs) are met.
- Liaise with clients and suppliers on a variety of operational matters maintaining and building long term relationships.
- Assist Support Manager in the streamlining of operations, utilising IT systems where possible to automate processes.
- Compile and present weekly reports for Operations Team.
- Issue detailed, accurate invoices to clients, ensuring clarity in billing.
- Submit purchase orders to suppliers.
- Provide support and guidance via incoming calls and emails, escalating issues when necessary.
- Assist with weekly input of cleaning operatives' timesheets, ensuring accuracy and data integrity.
- Support consumable sales and order processing.
- Assist with Credit Control and billing team queries.
- Undertake ad hoc administrative duties to ensure team success.
- Promote quality across all aspects of the business.
- Adhere to company policies, ensuring security of information and compliance with professional standards.
- Ability to work effectively as part of a team to achieve common goals.
- A strong customer focus with excellent written and verbal communication skills.
- Proficiency in Microsoft Office (e.g., Excel, Word, Outlook) and CRM systems, with an eye for detail.
- Familiarity with IT systems and software (e.g., scheduling software, invoicing systems)
- Proven ability to take initiative and drive solutions to operational problems, with excellent communication skills to ensure seamless implementation.
- The ability to meet deadlines and manage your own time, with an ability to adapt to changing priorities.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Strong understanding of data protection and confidentiality policies and procedures.
- A professional and engaging telephone manner.
- Experience in a similar role (2 year minimum)
- Competitive rates of pay.
- Competitive annual leave allowance.
- Opportunity for learning and development.
- Career growth opportunities.
- Substantial Employee Assistance Programme, including 6 free counselling sessions per year, a 24/7 helpline and an interactive online wellness hub.
- Company Mobile phone.
- Company Laptop.
- Free onsite parking.
- Employee discounts over a wide range of brands, service, hotels etc.
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.
