Outsourced Activities Controller M/F

Description du poste

Duties and responsibilities

The outsourced activities controller acts as a second line of defence (2.1) by monitoring and testing the performance, compliance and quality of outsourced activities delegated to partners (financial partners, third-party administrators and telemarketing providers).

Partner’s performance monitoring & reporting:

• Analyse data from scorecards collected by the first line to monitor the partner’s performance on the above-mentioned delegated activities
• Deliver consolidated reports of 2.1 control results on partnerships
• Liaise with Risk function to ensure control results are integrated into CACI’s risk assessment and monitoring framework
• Maintain strong communication with internal stakeholders to ensure continuous alignment with compliance standards and any new requirements

Partner onsite and/or remote controls:

• Perform onsite and/or remote controls of partner processes, procedures and systems to ensure activities align with contractual obligations, quality and regulatory standards:
  
  • Pre control : Coordinate control preparation by leading contractual review, cross-departmental meetings, sample selection and assessment of issues raised
  • Control : Conduct meetings with relevant partner functions to assess processes, monitor performance and address issues identified during the pre-control phase
  • Post control : Debrief stakeholders and management team on potential gaps and results, draft detailed report to document results and measurement of key areas including risk assessment.
• Assess the partner remediation plans followed up by the first line of defence in case of identified weaknesses and define the corresponding effectiveness
• Monitor and assess additional ad-hoc gaps identified within different business teams

2. Processes and Procedures

• Assist in maintaining up-to-date procedures due to operational changes or regulatory requirements
• Identify system and process gaps and initiate the implementation of corrective measures
• Participate in project work

3. Training

• Providing some support on training and preparation of training programs

• Critères de candidature

  Poste avec management

  Non

  Niveau d'étude minimum

  Bac + 3 / L3

  Formation / Spécialisation

  • Degree in Business Administration, Finance, Law, or a related field.
  • Project Management Qualification: PRINCE2, PMP. or IT.
    

  
  
  
  

  • Between 3 and 5 years proven background in Life/Non-Life/General/Motor Insurance
    environments.
  • Strong working knowledge of Microsoft Office
  • Knowledge and understanding of mitigating outsourcing risk and regulatory
    requirements for managing an outsourcing framework.

  Niveau d'expérience minimum

  3 - 5 ans

  Compétences recherchées

  • Excellent presentation skills to all stakeholders (internal stakeholders including Senior management and external stakeholders)
  • Excellent communication (written and verbal) skills
  • Excellent analytical and problem-solving skills
  • Strong organisational skills, including attention to detail and multi-tasking
  • Ability to regularly travel in Europe
  • Ability to maintain high ethical standards and handle sensitive information responsible

  Outils informatiques

  • Professional experience in Audit / Experience with on-site control is an advantage
  • Strong working knowledge of Microsoft Office
  • Language: Fluent English & French. 3rd language an advantage (Italian, Spanish, Portuguese, German or Polish)

  Langues

  Fluent English and French required and other language an advantage

• Entreprise Crédit Agricole Assurances

  Crédit Agricole Assurances est le 1er assureur en France et le 1er bancassureur en Europe. Le groupe propose une gamme de produits et services en épargne, retraite, santé, prévoyance et assurance des biens. Ils sont distribués par les banques du groupe Crédit Agricole en France et dans 9 autres pays dans le monde, par des conseillers en gestion patrimoniale et des agents généraux. Les compagnies de Crédit Agricole Assurances s'adressent aux particuliers, professionnels, agriculteurs et entreprises. A fin 2024, Crédit Agricole Assurances compte 6 700 collaborateurs et son chiffre d'affaires s'élève à 43,6 milliards d'euros (normes IFRS). Leader de l'assurance emprunteur en France et 3ème acteur européen du domaine, ainsi que 1er en France concernant la prévoyance décès, l'assurance obsèques et la dépendance, nous développons des solutions pour couvrir les risques liés au décès, à l'arrêt de travail et à la dépendance, auprès des jeunes, des familles et des séniors, des salariés et des professionnels, via des parcours multicanaux intégrés dans les process de nos partenaires : banques de détail et sociétés de financement spécialisées en France et Europe. Ce sont 150 collaborateurs, basés à Dublin et Milan, qui contribuent à cette activité. Convaincus que la Diversité est une source d'enrichissement pour tous, nous sommes engagés en faveur de l'inclusion. Nos postes sont ouverts à toutes et tous, quels que soient les handicaps ou les singularités de chacun.