What can you expect:
We are seeking a highly skilled Pension Administration & Applications Specialist to join our BCS Team at Mercer Ireland. In this pivotal role, you will be instrumental in streamlining our business processes, driving application enhancements and managing data quality. Your expertise will directly contribute to delivering exceptional service to our clients and maintain Mercer’s reputation for excellence in pensions administration. The successful candidate will have strong technical and analytical capabilities, together with a strong understanding of pensions administration processes and systems. The role will be based in either Dublin or Cork.
We will count on you to:
- Collaborate with stakeholders to identify, define, and implement process-based and technology-based solutions to improve operational efficiency and data quality.
- Work closely with client and operations teams as a recognized subject matter expert to shape priorities and execute plans for process and application improvements.
- Analyze system data and generate insights to recommend process improvements, system enhancements, and data quality initiatives.
- Lead or support system testing, user acceptance testing (UAT), and post-implementation reviews for application changes.
- Evaluate current processes and data flows, identify opportunities for improvement, and assist with documentation of business operations and system processes.
- Develop and maintain detailed process maps, workflows, and documentation for current and future state processes.
- Coordinate data cleansing, validation, and reconciliation activities to support business initiatives and ensure data integrity.
- Collaborate with colleagues on system requirements, configuration, and enhancements to support business needs.
- Support client and operations teams through change management activities, including communication, training, and user support for system and process changes.
- Assist in the development of training materials and deliver training sessions to end-users.
What you need to have:
- Excellent analytical skills and demonstrated problem solving capabilities, with experience in data analysis and process improvement.
- Ability to think critically and creatively to resolve issues and identify opportunities for automation or process optimization.
- Excellent communication skills, with the ability to clearly articulate with various teams including technical, operational, and client-facing groups.
- Proven ability to prioritise tasks and strong organisational skills to meet deadlines across multiple projects.
- High level of accuracy and attention to detail.
What makes you stand out:
- Positive attitude and proactive approach to problem-solving.
- Interest in leveraging technology to improve business processes and client outcomes.
- Bachelor’s degree in a relevant field or equivalent qualification.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [email protected] to discuss any specific needs.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
