Receptionist

Receptionist – Permanent, Part-time

Part-time – evenings, weekends, bank holidays with flexibility to cover day shifts as and when required

Responsibilities:

• Operation of the hospital’s switchboard with efficiency and courtesy at all times.

• Be responsible for all aspects of the work involved in the reception area.

• Manage patient, staff, family and visitor interactions with empathy and excellent communication skills

• Mange and sort internal/ external post daily.

• Communicate relevant information to the wider hospital when appropriate, eg. on call rotas.

• Manage the ordering and logging of taxis.

• Send SMS reminders to patients for upcoming appointments.

• Coordinate visitor sign ins with the security team.

• Coordinate walk-in assessments and admissions with the appropriate staff, ensuring accurate record keeping and electronic records and kept up to date.

• Complete complaints / adverse incident reports where necessary on the appropriate IT system.

• Update, manage and distribute the hospital’s telephone listings.

• Observe the reception area and report entry of any unauthorised persons to the security team and Head of Operations when necessary.

• Assist with the issuing and collection of bleeps

• Support other staff with the operation of ICT equipment ad software available at reception, eg. fax machine, binding machine, photocopier.

• Participate in all staff development and in-service training relevant to the post as may be organised by the hospital

• Provide administrative support for any other team within the administrative department as directed by the Administrative Coordinator or a person designated by him/her.

• Be actively involved in future service developments within the hospital.

• To be fully familiar with the terms of the Safety, Health and Welfare at Work Act and all relevant policy documents of the organisation; i.e. Employee Handbook, Safety Statement, Guidelines for Investigation of Allegations of Non-Accidental Injury and Safeguarding of Vulnerable Adults and Vulnerable Adolescents.

• To be fully familiar with the policies, procedures, protocols and guidelines relevant to the reception area and to be fully compliant with same.

• To respect and operate within the framework of the tradition, character and Ethos which govern the work of the Hospital.

• To ensure that all departmental reports and Centre records are confidential to the service at Saint John of God Hospital and to maintain confidentiality in respect of matters which come to your knowledge in the course of your official duties.

• Demonstrate flexibility in performing your duties and if necessary to work outside the standard working hours should the business need arise.

• Assist with data entry projects or administrative work as assigned by the Administrative Coordinator or a person designated by him/her.

• Perform any other duties as may be reasonably required.

Qualifications:

• Leaving Certificate or FETAC Level 5 or equivalent required as a minimum

• Minimum 2 years’ experience in a similar role

• Excellent IT skills - Microsoft 365 and Microsoft Office Suite

• Display excellent customer care skills and empathy