Ashdown Park Hotel is currently recruiting for a dedicated, full time, Reservation’s Manager
The Reservations Manager is responsible for handling & processing all aspects of individual and group room reservations. They will be Responsible for supervising and training the Reservations Agents.
Main Duties & Responsibilities Include:
- Responsible for supervising and training the Reservations Agents
- Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
- Assist with reception breaks and shift cover where necessary
- Ensure the reservations being entered into the PMS system are in the correct format
- Communicate information to other departments with information that pertains to them
- Check arrival lists and double check that all special requests are followed up correctly
- Print reports and check details for reservations made
- Ensure blocks, party name lists and arrangements are updated correctly following up with sales where required.
- Entering group rooming lists
- Assisting the Revenue Manager with creating new accommodation packages on the website and setting rates online.
The Ideal Candidate:
- Candidate must have a minimum of two year's experience in a Senior Reservation’s supervisor role or one year + Reservation's Manager Experience
- Full Hotsoft experience or a similar PMS and Siteminder or Similar Chanel Manager
- Must be available to work at weekends
- Ability to prioritize in a fast-paced environment.
- Exceptional attention to detail and a strong administrative background
- Possess leadership skills
- Team player.
- Accuracy and strong attention to detail.
- Flexibility in day to day job demands, remain focused when priorities and practices change.
- Be clear, concise and professional in all communications both written and verbal.
- Work closely with other departments to achieve desired end result.
- Be resourceful and creative when faced with obstacles.
- Ability to follow up and see project through to completion.
- Adhere to deadlines.
- Take ownership for assigned responsibilities.
- Genuine, approachable and enthusiastic.
- Ability to take full ownership for specific market segment.
- Polished and professional demeanor when client facing.
Benefits:
- Meals on duty
- Free Parking
- Reduced fee for Gym and Pool Membership
- Staff discounts
Job Type: Full-time
Pay: From €36,000.00 per year
Benefits:
- Employee discount
- Food allowance
- On-site parking
Ability to commute/relocate:
- Gorey, CO. Wexford: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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