Description
We're looking for a friendly, organised, and customer-focused Service Advisor to join our service team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to grow with a leading automotive brand.
Key Responsibilities:
- Act as the main point of contact for service customers - in person, over the phone, and online
- Schedule and manage service appointments, ensuring efficient workshop loading
- Provide accurate estimates, explain service work clearly, and obtain customer authorisations
- Liaise between customers and the workshop, keeping both parties updated
- Promote additional services and maintenance plans where appropriate
- Handle customer concerns or complaints professionally and promptly
- Ensure all invoicing, warranty, and service documentation is completed accurately
- Deliver an outstanding customer experience every step of the way
What We're Looking For:
- Previous experience in a Service Advisor or similar customer service role (automotive industry preferred)
- Strong communication and interpersonal skills
- Confident with IT systems and booking software
- Excellent organisational skills and attention to detail
- A proactive, team-oriented attitude with a passion for customer care
What We Offer:
- Competitive salary + performance-based bonuses
- Ongoing training and career development
- A supportive and friendly team environment
- Opportunities for progression within a growing dealership
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