Service Line Operations Director - Ireland Consulting (UKI)

Service Line Operations Director – Ireland Consulting (UKI)

As the Ireland Consulting Service Line Operations Director, you will play a leadership role in driving business performance and supporting the implementation of our longer-term market leadership growth plans.

The role reports to the Ireland Head of Consulting and is a key role within the Consulting Leadership Team. The Operations Director has a primary role in driving business performance / profitability and leads the support & operational processes for the Service Line. These include planning, financial performance, resourcing, headcount/cost management and business improvement projects.

The Operations Director leads the Consulting Operations team and coordinates all aspects of the provision of operational services to the Service Line.

The Operations Director will also participate in the delivery of firm wide change projects in conjunction, where appropriate, with Global or Area Service Line initiatives.

You will be expected to demonstrate your ability to balance risk and opportunities, be able to see the bigger picture and have the capability to influence and lead in a multi-disciplinary environment.

Key Responsibilities

• Support full business planning cycle – Growth Investment plans, Budgets, Service Delivery Model (SDM) /strategic workforce plans and MLOs / Reforecasts;
• Closely monitor business performance and outlook: agreeing/driving interventions with the leadership at SL, Sub Service Line, Markets/Sector & Competency levels, working closely with their Operational teams to maximise performance;
• Oversee SDM delivery including headcount management & recruitment, and initiatives aimed at optimising offshore/nearshore team deployment;
• Pricing - assist in the development of pricing policies and contribute to the shaping of profitable sales working with SL, SSL and Market leadership;
• Oversee engagement financials/margin and working capital performance, working closely with the Finance team, utilising Sub Area / Service Line initiatives as appropriate;
• Lead the development & delivery of Consulting’s Reward strategy, working with the CBS Reward and the Talent teams, covering pay level, VPS/bonus delivery and the annual pay review;
• Indirect Cost management – ensure effective use of discretionary cash spend and appropriate input / influence around indirect spend in conjunction with CBS;
• Lead other SL strategic and operational projects as required;
• Member of Consulting’s Management Team;
• Provide leadership and coaching to the SL operations team and extended CBS supporting teams critical to delivering business performance; and
• Build and maintain a network with peers cross SL / CBS and Region e.g. UKI Super Region Management Team, FSO and other UK&I Service lines.  

Skills and Attributes for success

The successful candidate is expected to have significant experience in the operational management in relevant professional services practice as the role needs to make immediate impact.

Key skills needed are:

• Strong commercial experience/acumen and understanding the financials aspects of EY/similar environment.
• The ability to lead and challenge/ influence appropriately
• Ability to adapt to and influence ‘top-level’ stakeholder group
• Strategic thinker – able to see bigger picture
• The ability to drive and manage change
• Strong interpersonal skills
• Excellent written and verbal communication skills
• People/team management and counselling
• Strong numeracy skills, with ability to turn raw data into useful information that can influence action and change

What working at EY offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

• Support and coaching from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Hybrid Working
• Pension/Discounted Health Insurance
• Web Doctor
• Purchase of Additional Annual Leave
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Referral Bonuses & Recognition Awards
• Tech MBA paid by EY

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. That’s Why, EY.

Apply now.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.