We are currently recruiting for the role of Service Manager in our Blackrock BMW Retail Centre. We operate an extremely fast paced and dynamic business where customer satisfaction is our number one priority. Based in a busy customer facing role the candidate must be able to demonstrate a customer orientated focus and approach to the role while motivating and managing their team.
Reporting to the Aftersales Director, your key responsibilities will be:
- Organising service activities in line with manufacturer standards, ensuring the department's efficient and profitable operation
- Maintain daily workshop timekeeping and labour productivity records to monitor the effective use of technician and productive labour
- Monitor hours attended and worked in order to achieve tech/ramp efficiency targets
- Schedule work for technicians in timely manner
- Ensure timelines are met and all documentation is properly recorded
- Provide leadership and guidance to the entire Service team
- Ensure accurate recording of parts and service times, job costing and invoicing in the Service Department
- Ensure that training standards are fully maintained so that future manpower requirements are covered
- Ensure manufacturer warranty guidelines are implemented
- Monitor workshop productivity and utilisation performance daily, in total and for individual technicians
- Lead, motivate and mentor the front line service advisor team
- Effectively recruit and build the service advisor and bookings teams
Key Competencies:
- Need to be computer literate, ideally have experience using Kerridge/Drive/CDK/Keyloop
- Must be able to work on own initiative
- Driven and ambitious in meeting targets on a monthly basis
- Strong communication skills – with an ability to lead a team
- Full clean Irish Driver’s licence
This is an exciting position in a company that offers great career prospects, an extremely attractive high earnings OTE along with a fully expensed company car. If you feel you have the skillset and experience for this position please apply directly below.
Job Type: Full-time
Benefits:
- Bike to work scheme
- Employee discount
- On-site parking
- Wellness program
Work Location: In person
